What are the responsibilities and job description for the Front Desk/Customer Service Representative position at Castle Aviation, Inc.?
Job Purpose
To create positive interactions with Castle Aviation's FBO customers by addressing inquiries, resolving complaints, and providing requested services efficiently and accurately. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere.
Duties and Responsibilities
- Interact with customers via telephone, email, or in person to provide support and information on company services
- Create positive customer experiences through thorough knowledge of services and professional attitude
- Collect and enter orders for services
- Respond to customer requests, questions, and complaints in a professional and timely manner
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned
Required Skills/Abilities
- Be service-oriented and able to resolve customer grievances
- Excellent communication skills including active listening
- Proficient computer skills with the ability to learn new software
- Ability to multi-task while maintaining a high level of proficiency
- Be detail-oriented
Required Education and Experience
- High school diploma or equivalent
- Customer service experience required
Join us as an FBO Customer Service Representative where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $34,139 - $44,511