Order Entry Specialist - Customer Service

About Us

Caster Connection is an established company with a history of success and ambitious plans for expansion. We have a strong track record of consistent revenue growth and are renowned for our outstanding customer service, long-term customer relationships, and high-quality casters and wheels. Driven by our core values of Customer-First Mindset, Continuous Improvement, and Commitment to Excellence, we are a dynamic company seeking a detail-oriented and customer-focused Order Entry Specialist to join our team.

About the Role

We’re looking for a motivated and detail-oriented Customer Service – Order Entry individual to join our team! This person will identify and sort orders for our customer, providing excellent customer service to customers. The ideal person is who can multi-task, while focusing on the details, and is comfortable learning new skills.

Position Location:This is an on-site position in our Columbus, Ohio headquarters
Shift: Monday – Friday, 8:00 am – 5:00 pm

Key Responsibilities

· Identify and sort orders obtained via email, and/or website, according to priority.

· Review purchase and sales orders for accuracy and deficiencies and resolve as appropriate.

· Enter all orders into our work order entry system, double check orders, and prepare all documents as needed for production and shipment.

· Review and input information into applications (SalesPad, Salesforce and Zendesk).

· Ensuring shipping information is correct for all accounts and customers and is entered into the system correctly.

· Contributes to team effort by accomplishing related results as needed and supporting other team members through collaboration and teamwork.

· Other customer service duties as assigned.

· Uphold a customer-first mindset, treating every interaction as an opportunity to build trust and loyalty.

· Identify inefficiencies in processes and contribute ideas for continuous improvement.

· Ensure all work meets our high standards for accuracy, timeliness, and professionalism, reflecting our commitment to excellence.

Minimum Qualifications

· 2-5 years of experience in an office-based and/or customer service role.

· Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

· Exceptional attention to detail and organizational skills, including calendar management

· Excellent written and verbal communication skills

· Experience with ERP software (Salesforce is preferred)

· Ability to balance firmness with empathy in customer interactions

· Ability to multi-task, set priorities, and maintain them.

· Self-motivated and results-oriented, with a drive to continuously learn and grow

· High School Diploma or GED is required

Why you’ll love working at Caster Connection

We are a company that puts our customers and employees first. We offer a competitive salary and benefits package that includes:

· Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Caster Connection

· Eligible for discretionary bonus package

· 401(k) with match after 1 year of employment

· Life and disability insurance

· Paid Time Off Holiday schedule

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person

Salary : $19 - $20