What are the responsibilities and job description for the Customer Service - Order Entry Specialist position at Caster Connection?
About Us
Caster Connection is an established company with a history of success and ambitious plans for expansion. We have a strong track record of consistent revenue growth and are renowned for our outstanding customer service, long-term customer relationships, and high-quality casters and wheels. Driven by our core values of Customer-First Mindset, Continuous Improvement, and Commitment to Excellence, we are a dynamic company seeking a detail-oriented and customer-focused Order Entry Specialist to join our team.
About the Role
We’re looking for a motivated and detail-oriented Customer Service – Order Entry individual to join our team! This person will identify and sort orders for our customer, providing excellent customer service to customers. The ideal person is who can multi-task, while focusing on the details, and is comfortable learning new skills.
Position Location: This is an on-site position in our Columbus, Ohio headquarters
Shift: Monday – Friday, 8:00 am – 5:00 pm
Key Responsibilities
· Identify and sort orders obtained via email, and/or website, according to priority.
· Review purchase and sales orders for accuracy and deficiencies and resolve as appropriate.
· Enter all orders into our work order entry system, double check orders, and prepare all documents as needed for production and shipment.
· Review and input information into applications (SalesPad, Salesforce and Zendesk).
· Ensuring shipping information is correct for all accounts and customers and is entered into the system correctly.
· Contributes to team effort by accomplishing related results as needed and supporting other team members through collaboration and teamwork.
· Other customer service duties as assigned.
· Uphold a customer-first mindset, treating every interaction as an opportunity to build trust and loyalty.
· Identify inefficiencies in processes and contribute ideas for continuous improvement.
· Ensure all work meets our high standards for accuracy, timeliness, and professionalism, reflecting our commitment to excellence.
Minimum Qualifications
· 2-5 years of experience in an office-based and/or customer service role.
· Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
· Exceptional attention to detail and organizational skills, including calendar management
· Excellent written and verbal communication skills
· Experience with ERP software (Salesforce is preferred)
· Ability to balance firmness with empathy in customer interactions
· Ability to multi-task, set priorities, and maintain them.
· Self-motivated and results-oriented, with a drive to continuously learn and grow
· High School Diploma or GED is required
Why you’ll love working at Caster Connection
We are a company that puts our customers and employees first. We offer a competitive salary and benefits package that includes:
· Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Caster Connection
· Eligible for discretionary bonus package
· 401(k) with match after 1 year of employment
· Life and disability insurance
· Paid Time Off Holiday schedule