IT Help Desk Administrator

About the Position

Specialty Systems, Inc. has immediate openings for IT Help Desk Technician with the below described skills and experience to join our team of technical professionals supporting our Department of Defense customer at the Joint Base MDL-Lakehurst. You will be working as part of the Integrated Battlespace Simulation and Test Department, supporting the RDT&E network at NAVAIR Lakehurst. Ideal candidates will have a broad set of technical skills and must be able to work both individually and within a team environment. As a member of our team, you will be able to experience the professional satisfaction of playing a key role in ensuring that our Department of Defense customer’s systems that have a direct impact on our country’s warfighting and peace-keeping capabilities are performing at optimal levels.  

This position is located at our customer site location at Joint Base MDL-Lakehurst. In this position, you will work our customer’s Compressed Work Schedule which consists of working four 9-hour days (M-Th) and an 8-hour day (F) for the first week of a cycle followed by four 9-hour days (M-Th) and being off on the second Friday for the second week of a cycle. This results in a 3-day weekend every other week!

Job responsibilities

• Provide general user and IT helpdesk support.
• Provide general support for all aspects of Windows workstation.
• Provide basic troubleshooting of network problems.
• Ability to work independently to manage support tickets through completion.

Position Qualification Requirements

Education, Certifications and Years of Experience:

• Should have at least 2 years’ experience performing a majority of the help desk functions listed above.  It is preferred that at least 1 year of this experience be on Department of Defense IT systems.
• CompTIA Security certification (or the ability to obtain this certification within 60 days of hire) is required.
• Must have an active clearance at the Secret level with the ability to obtain a clear Single Scope Background Investigation. If no active clearance, must be able to obtain an interim secret level clearance prior to starting in this position.

Technical:

• Experience working in a held help desk environment for ticket creation/resolution.
• IT Customer service experience
• Windows Server/desktop experience is desired
• Office365 Experience
• Experience patching systems to maintain proper cyber security protection posture is desired.
• A solid overall information technology background.
• Experience troubleshooting IT issues for remote users.

Security Clearance Notice:

Applicants selected must have a U.S. Government security clearance of secret level or higher and must meet eligibility requirements for access to classified information.  Due to the nature of work performed within our facilities, U.S. citizenship is required.

Salary Range:

This position has a salary range of between $70,000 and $82,000, based on the candidate’s match to the skill and experience levels required.

Office of Federal Contract Compliance Program Notice: EEO/AA Minorities/Women/Disabled/Veteran status/all protected classes/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law. Qualified, disabled applicants may request reasonable accommodation for any stage of the application/interview process.