What are the responsibilities and job description for the Technology Support Specialist position at Cassville?
Purpose Statement
The job of Technology Support Specialist I is done for the purpose/s of installing, upgrading and configuring workstations within the District; resolving software and hardware problems; developing and delivering tutorials/training; setting passwords and security levels, and assisting the Director of Technology daily.
This job reports to the Director of Technology and will begin June 1, 2026.
Essential Functions
Administers district policies regarding use of computers and data access (e.g. patching/updating software, blocking/unblocking websites, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines.
Develops user training and online library of supplemental instructions when necessary for the purpose of enhancing staff ability to utilize computer software applications.
Installs PC servers, switches, print drivers, etc. for the purpose of ensuring availability for use by District personnel.
Interacts with the District network for the purpose of installing, configuring and troubleshooting district, employee, and student devices.
Helps maintain the District network in regards to cabling, switches, computers, and access points in order to serve the unique technology needs of each building.
Maintains a variety of documentation (e.g. permission levels, network identification, security access, etc.) for the purpose of recording activities, providing reference and audit trails.
Monitors the status of the District's wide area network for the purpose of ensuring availability of network files and peripheral devices.
Participates in meetings, workshops and/or training for the purpose of conveying and/or gathering information required to perform job functions.
Performs initial workstation computer, peripheral and server set-ups (e.g. installation, testing, configuring, assigning passwords, security clearances, imaging, etc.) for the purpose of meeting the computing needs of the users.
Prepares a variety of written materials (e.g. procedures, documentation, reports, diagrams, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
Provides training and in-service in general computer use, software or website applications, and file server operations for the purpose of ensuring the efficient use of computers and/or software applications.
Researches software or website applications for the purpose of recommending standardized applications in accordance with the district's technology goals.
Responds to requests for help, repairs, training, and/or upgrades, etc. by phone or email for the purpose of providing information, scheduling appointments and/or referring to alternate resources.
Responds to inquiries from a variety of district personnel for the purpose of providing support, technical advice and operational assistance.
Trains and assists personnel in the proper use of district technology resources for the purpose of ensuring their ability to use new and/or existing processes.
Job Description:
Troubleshoots user issues with computer workstations and servers (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution.
Other Functions
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Trains personnel for the purpose of ensuring their ability to use new and/or existing processes.
Minimum Qualifications: Bachelor's Degree and/or experience in job area preferred.
Skills, Knowledge and Abilities :
SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: teaching technical topics to non-technical audiences; adhering to cybersecurity standards; planning and managing projects; and gathering information to diagnose problems.
KNOWLEDGE is required to use Google Suite products; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: current generation and legacy computer operating and networking systems (e.g. Windows, ChromeOS, etc.); computer hardware/network and troubleshooting techniques; network security; and office application software.
ABILITY is required to schedule activities; gather, assess & analyze and/or classify data; and use basic, job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using a variety of processes. Ability is also required to work with a diversity of individuals and/or groups; work with a variety of data; and utilize a variety of types of job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: developing effective working relationships; communicating with persons with diverse technical knowledge and skills; providing clear instructions; and setting priorities.
Responsibility
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of some resources from other work units is often required to perform the job's functions. There is some opportunity to impact the organization’s services.
Working Environment
The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, climbing ladders, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 20% sitting, 40% walking, and 40% standing. The job is performed in a generally hazard free environment and in a clean atmosphere.
Experience Job related experience is preferred.
Education Targeted, job related education with study in the job-related area.
Equivalency
Required Testing
Certificates
Job-Related Skills Proficiency Test
Appropriate Technology Certification
Continuing Educ./Training
Clearances
Maintains Certificates and/or Licenses
Criminal Justice Fingerprint/Background Clearance