Associate Store Manager - Natick Mall - Natick, MA

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. Casper has a full portfolio of obsessively engineered sleep products—including mattresses, pillows and bedding—designed by the Company’s in-house design team. In addition to its e-commerce business, Casper has over 40 retail locations across the United States and its products are available at a number of retailers.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be the Associate Store Manager. You will oversee staff and day-to-day operations alongside the Store Manager. You will help benchmark Casper's offline experience by nurturing a customer-centric and consultative sales culture. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

The Customer

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
• Evangelize the Casper mission of sleep and increase customer awareness. Protect and enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.

The Team

• Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Develop, coach, and mentor a world class service-minded and high performing team
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential
• Maintain a performance culture of ownership, continuous improvement and goal achievement
• Implement and supervise ongoing training and feedback with the team
• Work with the fleet to build out back of house processes and manage continuous improvements

Our dream candidate is/has...

• 3 years minimum experience as a people leader in Retail, sales, customer service or hospitality industry
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
• Deep and demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills with a knack for building consensus via influence
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Willing to relocate for growth opportunities
• Fluency in Salesforce preferred
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone
• Ability to move boxes weighing up to 150 lbs and be on your feet all day
• Bachelor’s Degree or equivalent

The syrup on your waffles

• Salary as well as monthly bonus potential
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Employee Discount to use on whatever you like! (with a few exceptions)
• Participation in our 401k program
• Paid Time Off with increases after tenure milestones
• Incentivized Referral Program

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.