What are the responsibilities and job description for the NIGHT AUDITOR position at Casino Queen Inc?
Night Auditor:
SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED.
ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions.
1. Greet guests immediately with a friendly and sincere welcome.
2. Check guests in and out of the hotel.
3. Select a room in accordance with the guests’ requests.
4. Complete guest reservations.
5. Adhere to check-in and outperformance standards.
6. Complete daily reports, audits, and checklists.
7. Audit and balance reports from the day's shifts
8. Verify and schedule wake up calls
9. Prepare guests' folios for next day checkouts
10. Balance cash drawers and folios
11. Answer phone calls with a phone smile and within 3 rings.
12. Send and receive faxes.
13. Be able to complete group check-ins, billing in a timely manner.
14. Complete a daily bucket check.
15. Assist with guest service calls and opportunities when necessary.
16. Auditing of room inventory
17. Other duties as assigned.