IT Technical Supervisor

SUMMARY:

Maintains the Casino's Management Information Systems as directed by the head of IT.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Responsible for the scheduling and coordination of the preventative maintenance on all equipment, including the patching and updating of servers and workstations, and anti-virus updates.
• Provides system reports as required to various internal departments within the designated timeframes.
• Provides end user training as needed.
• Provides desktop support, server administration, vendor management, and project planning skills as required by the department in order to obtain the goals and objectives.
• Install and configure switches, routers, and firewalls to ensure optimal network performance.
• Use monitoring tools to assess network performance and make necessary adjustments
• Ensure that the equipment inventory is accurate and maintained.
• Coordinate the disposal of all recycled and/or disposed equipment, ensures that stored equipment is labeled and properly accounted for.
• Provides direction and support to technical staff as needed, specifically in regard to the escalation of tickets and troubleshooting higher level problems.
• Trains helpdesk IT technicians on all programs and systems in use by the casino.
• Ensures that department documentation is maintained and that new procedures are adequately documented.
• Provides a high level of customer support to all Casino Pauma's internal and external customers.
• Responsible for compliance with the Casino's internal control policies and procedures as it relates to the stated job description.
• Performs other duties as directed.

MINIMUM QUALIFICATIONS:

• A minimum of two years experience in installing, supporting, administering, and documenting both server and client operating systems in a Windows environment.
• Ability to install, repair, and troubleshoot computer systems in a corporate environment.
• Working knowledge of POS and VOIP telephone systems.
• Understanding of Network management and security practices.
• Experience with installation, configuration, and troubleshooting of software applications including the Microsoft Office 365
• Ability to interface professionally with other departments and/or staff members as a service/support employee.
• Ability to multi-task in a fast-paced environment.
• A commitment to providing exceptional customer service.
• Flexibility to work various shifts, weekends, weekdays, etc.
• Ability to quickly resolve service related issues in a customer support role.
• Ability to lead and mentor staff.

EDUCATION:

• High School Diploma or GED required.
• Two-year degree in IT or completion of specific training required for the position with approval of the head of Finance.
• Preferred certifications include CCNA, MCP, and CompTIA Network and Security credentials Two years of related IT support related work experience may be substituted for the required degree.

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking, standing, hearing, seeing and talking.
• Frequent eye/hand coordination and handling.
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping.

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment.
• Close spaces while working with others.
• Moderate noise levels.

NATIVE AMERICAN PREFERENCE STATEMENT
Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.