Slot Service Representative

Swing Shift

Join our Slot Operations team as a Slot Service Representative and help create a welcoming, exciting, and memorable experience for our guests. In this role, you will provide outstanding customer service throughout the slot areas, assist guests with machine questions and jackpot transactions, and support the Players’ Club with memberships, promotions, comps, and account information.

This position is ideal for someone who enjoys working with people, remains calm under pressure, and takes pride in providing fast, accurate, and professional service.

Key Responsibilities

• Provide friendly, professional, and responsive service to guests throughout the slot areas.
• Monitor assigned areas and assist guests with slot machine functions, payouts, tickets, promotions, and general questions.
• Identify, process, and accurately complete jackpot transactions in a timely manner.
• Assist guests with ticket and slot machine issues and contact the appropriate department when technical assistance is required.
• Maintain awareness of potential slot cheating methods or suspicious activity and promptly report concerns to management or Security.
• Handle routine guest concerns professionally and recognize when supervisory assistance is needed.
• Stay informed about casino promotions, special events, Players’ Club benefits, and property services.
• Assist in the Players’ Club by enrolling new members and issuing new or replacement cards.
• Access guest account information and answer questions regarding points, comps, club credits, promotions, and rewards.
• Issue approved comps, coupons, and vendor certificates in accordance with established procedures.
• Maintain responsibility and accountability for an assigned employee cash bank.
• Follow all cash-handling, gaming, security, and internal-control procedures.
• Maintain composure and professionalism in a fast-paced and potentially stressful casino environment.
• Build positive working relationships with guests, team members, management, and vendors.
• Perform other duties as assigned.

Education and Experience

• Must be 21 years of age or older.
• High school diploma or GED required.
• Previous cash-handling experience required.
• Previous customer service experience is preferred.
• Experience with SDS, Casino Marketplace, or similar casino systems is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to respond professionally to guest questions, concerns, and complaints.
• Ability to interact courteously with guests who may be upset or under the influence of alcohol.
• Ability to accurately handle cash, jackpots, comps, and confidential guest information.
• Ability to work independently while maintaining communication with supervisors and other departments.
• Ability to successfully interact with team members and management at all levels.
• Basic computer skills, including email and Microsoft Word.
• Ability to learn casino programs, equipment, and operational procedures.
• Must be dependable, attentive, and detail-oriented.
• Must be flexible and available to work varied shifts, including nights, weekends, holidays, and overtime as needed.
• Must be able to work in an environment containing secondhand smoke, bright lights, high noise levels, and dust.

Required Work Card

• Nevada Gaming Registration