What are the responsibilities and job description for the Customer Service Representative position at Cash Express, LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. The ideal candidate will possess strong communication skills, be comfortable with data entry, and have a passion for helping customers. Multilingual abilities are highly valued as we serve a diverse clientele.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist with sales by identifying customer needs and recommending appropriate solutions.
- Handle outbound calling to follow up on customer inquiries or provide additional support.
- Maintain accurate records of customer interactions and transactions in our database.
- Process cash handling transactions accurately and efficiently.
- Collaborate with team members to improve overall customer service processes.
- Utilize Microsoft Office and other software tools to manage data entry tasks effectively.
- Analyze customer feedback and provide insights for service improvement.
Qualifications
- Proven experience in a customer service or call center environment is preferred.
- Strong phone etiquette and excellent communication skills are essential for effective client interaction.
- Ability to type accurately while engaging with customers is necessary for data entry tasks.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Previous sales experience is a plus but not mandatory. Join our team today and contribute to delivering outstanding client services while enhancing your career in customer support!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17
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