Customer Service Representative

The Customer Service Representative (CSR) manages the relationship and daily interaction with customers. The CSR manages and coordinates load count growth, accuracy of information entered in the system, service performance levels, improving quality of freight, strengthens relationships with customers, and proactively communicates issues with customers.

Responsibilities

• Create, develop, and retain business relationships with assigned customers
• Manage account relationships as the primary point of contact for day-to-day needs, including ongoing communications, coordination of customer needs, billing, collections, and other activities
• Identify and qualify additional opportunities with existing customers through relationship building
• Understand current market conditions to identify additional opportunities to increase margins
• Monitor service to meet customer expectations
• Monitor EDI for any load tenders
• ⁠Follow up with customers on any missed loads / service issues
• Review turnover left by extended coverage to update customers on any customer issues

Knowledge, Skills, and Abilities

• General knowledge of U.S. Geography and U.S. Interstate system.
• Ability to demonstrate a high level of proficiency in MS Word, Excel, TMW, and Outlook or other web-based and email-based programs
• Ability to communicate effectively and professionally with customers, operations personnel, and management.
• Ability to work occasional evenings, weekends, holidays, sometimes on short notice. Ability to handle multiple projects required and organize well.

Education/Experience

• Bachelor’s degree or 1 years equivalent experience in Business, Logistics, or other relevant area
• Experience in the transportation industry, preferably in Fleet Management, Load Planning or Customer Service is preferred.
• AS400/TMW experience preferred

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $45,008.00-$50,772.80
• Full Pay Range: $45,008.00-$69,575.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor