What are the responsibilities and job description for the Engagement Coordinator position at Case Western Reserve University?
Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.41 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
The Engagement Coordinator plays a key role in ensuring the efficient and professional operation of the Dean's Office at the Jack, Joseph and Morton Mandel School of Applied Social Sciences. This position works under general direction and requires strong organizational skills, attention to detail, and the ability to handle confidential information with discretion. The engagement coordinator serves as the first point of contact for visitors and inquiries, providing a welcoming and responsive environment that reflects the values of the Mandel School.
Essential Functions
Department: Regular contact with dean to maintain workflow.
University: Regular contact with faculty members, department chairs, administrative staff within the school to schedule meetings, coordinate departmental agendas, confirm attendance for school-wide events, and communicate policy updates or deadlines. Contact with the Provost's Office, Development, Finance, Facilities, and Communications to facilitate university-level coordination.
External: Contact with alumni, donors, guest speakers, community partners, to arrange meetings or events involving external stakeholders, confirm travel and lodging for visitors, process vendor contracts or invoices, and maintain positive relationships that support the school's outreach and engagement goals.
Students: Contact with student leaders, graduate assistants, and representatives of student organizations to exchange information and address inquiries related to academic or administrative processes (fostering a welcoming and responsive environment for students).
Supervisory Responsibilities
No direct supervision.
Qualifications
Experience: 5 years of administrative experience, preferably in an academic or professional setting.
Education: High school education required. Bachelor's degree preferred.
Required Skills
Professional office environment within the dean's office with frequent interruptions. The position requires extending periods of sitting at a desk and/or using a computer, and handling telephone communications. Occasional walking to other campus locations may be necessary to coordinate meetings or deliver materials. The role involves managing multiple priorities in a fast-paced setting and requires the ability to maintain composure and professionalism under pressure. Some flexibility in hours may be needed to support special events or travel arrangements. Confidentiality and discretion are essential in handling sensitive information.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
POSITION OBJECTIVE
The Engagement Coordinator plays a key role in ensuring the efficient and professional operation of the Dean's Office at the Jack, Joseph and Morton Mandel School of Applied Social Sciences. This position works under general direction and requires strong organizational skills, attention to detail, and the ability to handle confidential information with discretion. The engagement coordinator serves as the first point of contact for visitors and inquiries, providing a welcoming and responsive environment that reflects the values of the Mandel School.
Essential Functions
- Greet and assist visitors, answer calls, and respond to inquiries in a professional and welcoming manner, serving as the first point of contact for the dean's office. Coordinate and maintain the dean's calendar by scheduling appointments, meetings, and events, and ensure that all arrangements are accurate and timely. Organize meeting logistics, prepare agendas and materials, and confirm details with participants to support smooth and productive engagements. (30%)
- Plan and manage travel arrangements for the dean, including booking transportation, accommodations, and itineraries, while monitoring expenses and reconciling travel-related costs. Maintain confidential records and files, processes correspondence, and ensures that office operations run efficiently. Facilitate communication between the dean's office and other departments, and provides timely follow-up on requests and commitments. (20%)
- Supports engagement initiatives by assisting with the planning and execution of events that promote interaction among students, faculty, alumni, and community partners. Coordinate logistics for receptions, lectures, and special programs, ensuring that all details align with the school's mission and standards. Collaborate with internal and external stakeholders to enhance participation and visibility of engagement activities. (20%)
- Assist with budget-related tasks such as tracking expenses and preparing reports, and may authorize routine expenditures within established guidelines. Handle complex or sensitive matters with discretion and problem-solving skills, ensuring that the dean's office operates with professionalism and accuracy. (20%)
- Manage special projects as assigned by the dean, which may include coordinating school-wide engagement initiatives, supporting event planning, or assisting with strategic communications. Provide research, prepare reports, and ensure timely completion of project deliverables, contributing to the overall success of the dean's office. (5%)
- Perform other duties as assigned. (5%)
Department: Regular contact with dean to maintain workflow.
University: Regular contact with faculty members, department chairs, administrative staff within the school to schedule meetings, coordinate departmental agendas, confirm attendance for school-wide events, and communicate policy updates or deadlines. Contact with the Provost's Office, Development, Finance, Facilities, and Communications to facilitate university-level coordination.
External: Contact with alumni, donors, guest speakers, community partners, to arrange meetings or events involving external stakeholders, confirm travel and lodging for visitors, process vendor contracts or invoices, and maintain positive relationships that support the school's outreach and engagement goals.
Students: Contact with student leaders, graduate assistants, and representatives of student organizations to exchange information and address inquiries related to academic or administrative processes (fostering a welcoming and responsive environment for students).
Supervisory Responsibilities
No direct supervision.
Qualifications
Experience: 5 years of administrative experience, preferably in an academic or professional setting.
Education: High school education required. Bachelor's degree preferred.
Required Skills
- Proficiency in scheduling and travel coordination.
- Strong organizational and communication skills. Ability to interact with colleagues, supervisors, and customers face to face.
- Ability to manage multiple priorities under general direction.
- Proficiency in Microsoft Office and related software is essential. Willingness to learn and utilize Artificial Intelligence (AI).
- Ability to maintain confidentiality and exercise sound judgment.
- Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
- Ability to meet consistent attendance.
Professional office environment within the dean's office with frequent interruptions. The position requires extending periods of sitting at a desk and/or using a computer, and handling telephone communications. Occasional walking to other campus locations may be necessary to coordinate meetings or deliver materials. The role involves managing multiple priorities in a fast-paced setting and requires the ability to maintain composure and professionalism under pressure. Some flexibility in hours may be needed to support special events or travel arrangements. Confidentiality and discretion are essential in handling sensitive information.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
Salary : $19
