What are the responsibilities and job description for the Order Processing & Customer Support Coordinator position at CASE RAY DISTRIBUTION INC.?
Job Description
CASE RAY DISTRIBUTION INC. is seeking an organized and customer-focused Order Processing & Customer Support Coordinator to assist with daily office operations, maintain accurate order records, and provide timely support to customers and internal teams.
The ideal candidate is detail-oriented, communicates professionally, and can manage multiple administrative tasks while maintaining accurate documentation and meeting deadlines.
Responsibilities
- Enter and process customer orders using company computer systems.
- Review order details to ensure that information is accurate and complete.
- Respond to routine customer inquiries regarding order status, documentation, and account information.
- Coordinate with internal departments to address order discrepancies and resolve administrative issues.
- Maintain organized electronic records, customer files, and order documentation.
- Update spreadsheets, databases, and internal tracking systems.
- Follow up on pending requests and communicate relevant updates to customers and colleagues.
- Prepare routine reports and assist with general administrative duties.
- Identify missing information and take appropriate steps to correct recordkeeping errors.
- Support improvements to order-processing procedures and customer service workflows.
- Perform other related duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, order processing, data entry, or office administration is preferred.
- Proficiency in basic computer applications, including Microsoft Office and email.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational abilities.
- Ability to prioritize tasks and manage multiple requests.
- Professional attitude and a commitment to providing reliable customer support.
- Ability to work independently and collaboratively as part of a team.
Work Schedule
- Full-time position.
- Work hours and location to be confirmed by the employer.
How to Apply
Interested candidates may submit a resume highlighting their relevant customer service, administrative, or order-processing experience. Selected candidates may be contacted to discuss their qualifications and the next steps in the hiring process.
Pay: $24.70 - $29.50 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $30