What are the responsibilities and job description for the AFTERSALES SERVICE MANAGER position at Case New Holland Const Equip Ind Private Limited?
Service and Support
Job Description
Aftersales Service Manager
Requisition ID: 5151
Job Location: Field Minnesota, Field South Dakota
Category: Service and Support
Job Type: Full Time
Working Mode: Field
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Aftersales Service Manager ensures customer productivity and uptime by aggressively evolving the dealer service network to best in class, which enhances Dealers service capabilities and drives profitability. Candidate must be located within Minnesota and the eastern part of South Dakota for this role.
Key Responsibilities
The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
Benefits
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Build a Career Doing Meaningful Work
Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
(SPEECH)[UPBEAT MUSIC]
(DESCRIPTION) Title, Working at CNH.A worker, framed by construction equipment, tends to crops in a field.
A farmer oversees the growth of verdant plants.
Text, Grow Together. A diverse group of young women at work in a number of office settings.
Text, Diverse.
Workers in a warehouse. People hard at work in office settings.
Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team. Text, Flexible.
A sports team; construction workers on the job; men working as a team. Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field. Using technology to modernize a wheelchair and modify a vehicle. Text, Digitalization. Text, Electrification. Alternative fuels. Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean. Text, Our people make the difference. The faces of a diverse group of smiling people. Text, Join us on our journey.
Careers at CNH dot com.
similar commercial jobs
Aftersales Service Manager
Saint Paul, US
CE ANZ Commercial Business Manager
St Marys, AU
CE ANZ Parts Sales & Service Manager
St Marys, AU
CE Business Manager Central & South Karnataka
Bangalore, IN
Business Manager Punjab & HP
Chandigarh, IN
Search all jobs
Job Description
Aftersales Service Manager
Requisition ID: 5151
Job Location: Field Minnesota, Field South Dakota
Category: Service and Support
Job Type: Full Time
Working Mode: Field
- Apply Now
- Start applying with LinkedIn
- Please wait...
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Aftersales Service Manager ensures customer productivity and uptime by aggressively evolving the dealer service network to best in class, which enhances Dealers service capabilities and drives profitability. Candidate must be located within Minnesota and the eastern part of South Dakota for this role.
Key Responsibilities
- Partner with dealers and region team to drive best practice behaviors related to Service capability outlined in the Dealer Service Evaluation
- Engage dealer principal, service management and all levels of the business team to maximize service growth, profitability and absorption through training and promoting service best practices
- Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
- Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
- Utilize and monitor telematic data for units within assigned territory to monitor for in season progress, critical alerts and emerging product issues to provide feedback to product support and quality teams.
- Quantify and track emerging product concerns on territory and escalate to ensure proactive resolution to positively affect customer satisfaction
- Ensure NPS Repair and Own & Use survey scores are at appropriate levels and collaborate with assigned dealers to react and close red alerts for negative surveys
- Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
- Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving best in class service technician quality to support products sold
- Provide Dealers with technical resource guidance and ensure available technical resources are utilized (ASiST, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
- Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
- Assist dealers with warranty and out of warranty concerns. Administer and track financial support dollars for assigned territory.
- Complete warranty health checks on assigned territory as required
- Ensure Dealer Product Improvement Programs (PIP’s) are completed in accordance with dealer contracts.
- Support Corporate and Dealer product support events and farm shows
- Bachelor’s Degree with 5 years of dealer operations or service related in heavy equipment OR Associates Degree with 8 years of dealer operations or service related in heavy equipment OR 10 years field service experience considered in leu of degree
- Technical knowledge and understanding of equipment business industry or desired specific product knowledge
- Ability to travel up to 65%
The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
Benefits
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
- Apply Now
- Start applying with LinkedIn
- Please wait...
Build a Career Doing Meaningful Work
Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
(SPEECH)[UPBEAT MUSIC]
(DESCRIPTION) Title, Working at CNH.A worker, framed by construction equipment, tends to crops in a field.
A farmer oversees the growth of verdant plants.
Text, Grow Together. A diverse group of young women at work in a number of office settings.
Text, Diverse.
Workers in a warehouse. People hard at work in office settings.
Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team. Text, Flexible.
A sports team; construction workers on the job; men working as a team. Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field. Using technology to modernize a wheelchair and modify a vehicle. Text, Digitalization. Text, Electrification. Alternative fuels. Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean. Text, Our people make the difference. The faces of a diverse group of smiling people. Text, Join us on our journey.
Careers at CNH dot com.
similar commercial jobs
Aftersales Service Manager
Saint Paul, US
CE ANZ Commercial Business Manager
St Marys, AU
CE ANZ Parts Sales & Service Manager
St Marys, AU
CE Business Manager Central & South Karnataka
Bangalore, IN
Business Manager Punjab & HP
Chandigarh, IN
Search all jobs
Salary : $86,625 - $132,825