What are the responsibilities and job description for the Inside Sales & Customer Success Representative position at Cascadia Global Security / Cascadia Off-Duty?
Location: Kent, Washington (in-office)
Salary: $55,000–$65,000 DOE
Benefits: 100% employer-paid Medical/Dental/Vision LifeInside Sales & Lead ManagementProposals, RFPs & QuotingMarketing & Sales Operations SupportQualificationsWhy Join CGS?CGS-Indeed
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Salary: $55,000–$65,000 DOE
Benefits: 100% employer-paid Medical/Dental/Vision LifeInside Sales & Lead ManagementProposals, RFPs & QuotingMarketing & Sales Operations SupportQualificationsWhy Join CGS?CGS-Indeed
- 401(k)
- PTO
- Phone Reimbursement
- Supplemental InsuranceAbout Cascadia Global Security Cascadia Global Security (CGS) is a veteran-owned national provider of security guard services, mobile patrol, and off-duty law enforcement staffing. We protect clients across construction, logistics, property management, and healthcare. As we continue to grow, we’re expanding our Inside Sales & Customer Success team to strengthen client relationships and support our business development engine. This position is 100% in-office and focused on customer service, inside sales, and nurturing prospective and existing client relationships.Position Overview We’re looking for a detail-oriented, relationship-driven Inside Sales & Customer Success Representative to support inbound leads, manage customer interactions, and help build a strong pipeline of new business. You’ll be the front line of communication—answering calls, responding to inquiries, preparing proposals, supporting RFP submissions, and ensuring every prospect and client receives world-class service. If you’re highly organized, a strong communicator, and motivated by helping clients solve problems, this is the role for you.Responsibilities Customer Service & Client Support
- Serve as the primary point of contact for inbound calls, web inquiries, and client questions
- Provide exceptional customer service with strong telephone etiquette and fast response times
- Assist existing clients with service needs, scheduling updates, and issue resolution
- Manage all inbound leads: qualify, schedule follow-ups, and route to the appropriate team members
- Support outbound sales by helping build prospect lists, coordinating outreach cadences, and preparing follow-ups
- Maintain accurate CRM data (Pipedrive/Salesforce/etc.), ensure pipeline hygiene, and track key performance metrics
- Prepare proposals, quotes, and capability documents for prospects
- Support RFP responses by coordinating timelines, formatting documents, gathering operational details, and submitting completed packages
- Collaborate with operations on pricing, staffing plans, and post orders
- Assist with nurture/drip email campaigns, Google Ads/LinkedIn lead follow-up, and basic marketing coordination
- Help maintain templates, playbooks, checklists, and process documentation
- Monitor competitor activity and industry trends to help refine CGS’s messaging
- 2 year in customer service, inside sales, account management, or administrative support (security industry experience a plus)
- Excellent communication, writing skills, and phone presence
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- CRM experience (Pipedrive, Salesforce, HubSpot, etc.)
- Proficiency in Microsoft Office or Google Workspace
- Bonus: experience with Google Ads, LinkedIn Sales Navigator, marketing automation tools (Mailchimp, HubSpot, Zapier), or proposal writing
- Military or prior law enforcement experience highly valued
- Competitive pay performance incentives
- 100% employer-paid medical/dental/vision/life
- 401(k), PTO, phone reimbursement, and supplemental benefits
- Clear path to grow into Business Development, Marketing Ops, or Sales leadership
- Work for a fast-growing, veteran-owned company with national expansion momentum
az6WNponp4
Salary : $55,000 - $65,000
