Inside Sales & Customer Success Representative

Inside Sales & Customer Success RepresentativeLocation: Kent, Washington (in-office)Salary: $55,000–$65,000 DOEBenefits: 100% employer-paid Medical/Dental/Vision Life • 401(k) • PTO • Phone Reimbursement • Supplemental InsuranceAbout Cascadia Global SecurityCascadia Global Security (CGS) is a veteran-owned national provider of security guard services, mobile patrol, and off-duty law enforcement staffing. We protect clients across construction, logistics, property management, and healthcare. As we continue to grow, we’re expanding our Inside Sales & Customer Success team to strengthen client relationships and support our business development engine.This position is 100% in-office and focused on customer service, inside sales, and nurturing prospective and existing client relationships.Position OverviewWe’re looking for a detail-oriented, relationship-driven Inside Sales & Customer Success Representative to support inbound leads, manage customer interactions, and help build a strong pipeline of new business. You’ll be the front line of communication—answering calls, responding to inquiries, preparing proposals, supporting RFP submissions, and ensuring every prospect and client receives world-class service.If you’re highly organized, a strong communicator, and motivated by helping clients solve problems, this is the role for you.ResponsibilitiesCustomer Service & Client SupportServe as the primary point of contact for inbound calls, web inquiries, and client questions.Provide exceptional customer service with strong telephone etiquette and fast response times.Assist existing clients with service needs, scheduling updates, and issue resolution.Inside Sales & Lead ManagementManage all inbound leads: qualify, schedule follow-ups, and route to the appropriate team members.Support outbound sales by helping build prospect lists, coordinating outreach cadences, and preparing follow-ups.Maintain accurate CRM data (Pipedrive/Salesforce/etc.), ensure pipeline hygiene, and track key performance metrics.Proposals, RFPs & QuotingPrepare proposals, quotes, and capability documents for prospects.Support RFP responses by coordinating timelines, formatting documents, gathering operational details, and submitting completed packages.Collaborate with operations on pricing, staffing plans, and post orders.Marketing & Sales Operations SupportAssist with nurture/drip email campaigns, Google Ads/LinkedIn lead follow-up, and basic marketing coordination.Help maintain templates, playbooks, checklists, and process documentation.Monitor competitor activity and industry trends to help refine CGS’s messaging.Qualifications2 year in customer service, inside sales, account management, or administrative support (security industry experience a plus).Excellent communication, writing skills, and phone presence.Strong organizational skills with the ability to manage multiple tasks simultaneously.CRM experience (Pipedrive, Salesforce, HubSpot, etc.).Proficiency in Microsoft Office or Google Workspace.Bonus: experience with Google Ads, LinkedIn Sales Navigator, marketing automation tools (Mailchimp, HubSpot, Zapier), or proposal writing.Military or prior law enforcement experience highly valued.Why Join CGS?Competitive pay performance incentives100% employer-paid medical/dental/vision/life401(k), PTO, phone reimbursement, and supplemental benefitsClear path to grow into Business Development, Marketing Ops, or Sales leadershipWork for a fast-growing, veteran-owned company with national expansion momentumCGS-Indeed Powered by JazzHRaz6WNponp4

Salary : $55,000 - $65,000