What are the responsibilities and job description for the SERVICE TECHNICIAN position at Cascade Services?
Job Title: HVAC Service Technician
Company: East Coast Mechanical
Location: 1727 Old Okeechobee Rd, West Palm Beach, FL 33409
Job Type: Full-Time
COME JOIN THE TEAM!
Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative company? Looking for great pay and a fantastic opportunity. Then we have the opportunity for you at East Coast Mechanical (ECM)! Join a long-standing company of 40 plus years, which has been recognized with an outstanding reputation in the industry for always taking care of their service technicians and their customers. With over 100 trucks on the road, 175 employees and growing, ECM is the best that South Florida has to offer for AC, Plumbing, Electrical, and Home Service Warranty Contracts!
We are the leader in home warranty service and A/C sales generating more than 30 million in revenue. Come join a winning team and be part of something special! Where people are valued, and success is built on a strong, positive culture! We don’t just fix air conditioners. We restore comfort, protect homes, and build lifelong customer relationships.
Job Summary:
We are seeking an experienced and motivated HVAC Service Technician to join ECM's growing service team. In this role, you will be responsible for diagnosing, repairing, maintaining, and servicing residential and light commercial HVAC systems while delivering an outstanding customer experience at every call.
The ideal technician is skilled, dependable, professional, and takes pride in quality workmanship.
MULTIPLE POSITIONS AVAILABLE & SKILL LEVELS!
- We're experiencing exponential growth and scaling! What an amazing opportunity to join such an established organization!
Essential Duties and Responsibilities:
The essential functions include, but are not limited to, the following:
- Minimum of 3-5 years air conditioning experience required
- Travel to homes and businesses daily as scheduled
- Troubleshooting the electrical systems in the AC and diagnostic repairs
- Familiar with new equipment, and high-end communicating systems.
- Conducting maintenance, and repairs on air conditioning (HVAC) systems.
- Diagnose system issues, make recommendations for repairs or replacements, and ensure that all work is completed in compliance with safety and environmental regulations.
- Repair and diagnose HVAC systems with excellent troubleshooting skills ensuring compliance with environmental regulations.
- Troubleshoot electrical systems and air conditioning units, utilizing schematics and mechanical knowledge.
- Provide exceptional customer service while addressing client concerns and inquiries.
- Determine customer’s needs and discuss all solutions.
- Generate sales on every call.
- Inspect current HVAC systems for efficiency and safety.
- Conduct performance tests with specialized tools
- Renew maintenance contracts for current customers.
- Sell maintenance contracts to new customers.
- Maintain accurate inventory of all tolls and HVAC parts.
- Troubleshooting current HVAC system issues
- Repair damaged HVAC systems
- Obey company Code of Ethics and Team Rules
- Accurately complete service documentation in ServiceTitan
- Maintain a clean, organized, and fully stocked service vehicle
- Follow all safety protocols, EPA guidelines, and company policies
Minimum Qualifications:
- High School Diploma/GED or equivalent experience
- Valid Driver’s License
Tier I (Maintenance & IAQ)
- One-year related experience in the HVAC industry or equivalent combination of education and experience
- Responsible for equipment tune ups / CTUs
- Responsible for vent cleanings (Includes blower wheel cleaning in place evap cleaning)
Tier II (Service)
- 3-years related experience in the HVAC industry or equivalent combination of education and experience
- Proven ability to complete a service diagnosis and complete minor repairs
- Responsible for equipment tune ups / CTUs
- Responsible for Lead Setting
Tier III
- 5-years related experience in the HVAC industry or equivalent combination of education and experience
- Proven ability to complete a service diagnosis and complete repairs (minor to complex in nature)
- Responsible for CTUs
- Accountable for Tune Ups that are focused on Service and Sales
- Assists in Corrections/Installs when necessary
Preferred Qualifications:
- NATE Certification
- Experience with heat pumps, mini-splits, and high-efficiency systems
- Experience using ServiceTitan or similar field service software
- Local experience in the Florida/Space Coast market
Compensation & Benefits:
- Competitive hourly pay (based on experience) plus performance-based incentives
- Overtime opportunities and on-call pay
- Company truck, fuel card, and tools (for qualified technicians)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Uniforms, phone, and ongoing professional training
- Clear career advancement into Lead, Senior Technician, or Service Management
License/Certification:
- Driver's License (Required)
Why Join ECM?
At ECM, our technicians are the backbone of our success. We invest in our people, reward strong performance, and provide the support and structure you need to succeed. If you’re driven, dependable, and ready to be part of something growing and exciting, ECM is the place for you.
Apply today to launch a rewarding career with purpose.
For immediate consideration, please apply in person or respond to this job post.
Address:
1727 Old Okeechobee Rd, West Palm Beach, FL 33409