What are the responsibilities and job description for the SERVICE MANAGER position at Cascade Services?
Your next leadership opportunity starts here.
At our company we don’t just fix systems , we build comfort, relationships, and careers. Known for outstanding service, strong leadership, and a team-first culture, we are growing rapidly and looking for an experienced HVAC Service Manager to lead the next phase of our success.
This is your opportunity to step into a key leadership role where your experience, your voice, and your vision will truly matter.
About the Role:
As our HVAC Service Manager, you will be at the heart of daily operations , guiding our technicians, strengthening performance, elevating customer experiences, and building a service department that runs like a well-oiled machine. You’ll work closely with leadership to drive results while shaping a positive, professional, and high-performing culture.
What You’ll Be Doing:
- Leading and supporting a team of HVAC service technicians
- Managing schedules and job flow using ServiceTitan
- Driving accountability, efficiency, and service excellence
- Ensuring top-tier safety standards and quality control
- Coaching, mentoring, and developing your team
- Supporting pricing, parts management, and warranty execution
- Partnering with sales and install teams to maximize success
How Success is Measured:
- Higher technician performance and engagement
- Increased average ticket and fewer callbacks
- Outstanding customer reviews and retention
- Strong, safe, and organized service operations
Why Join Our Company
- Established, respected name in the HVAC industry
- Competitive pay performance bonuses
- Company truck and fuel card
- Full benefits (Health, Dental, Vision, 401k)
- Paid time off and holidays
- Clear growth path and leadership support
- A culture that values people first and promotes from within
If you’re driven to lead, ready to make an impact, and looking for a long-term home where your experience will be valued, we want to meet you.
Apply today and help shape the future of our organization.
Job Type: Full-time
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Salary : $80,000 - $95,000