What are the responsibilities and job description for the Inside Sales Specialist position at Cascade Services?
Job Summary
Are you a motivated sales professional who thrives on closing deals and driving revenue? We are seeking an Inside Sales & Revenue Specialist to maximize revenue opportunities across our HVAC, Plumbing, and Electrical divisions.
In this role, you will take ownership of unsold estimates, follow up with prospective customers, overcome objections, and help convert opportunities into booked work. You will also strategically manage high-value sales opportunities to ensure the right opportunities are assigned and prioritized for maximum revenue generation.
This is a performance-driven position with commission opportunities for individuals who are passionate about sales, customer service, and achieving results.
What You'll DoRevenue Generation & Sales Follow-Up
- Manage and follow up on unsold estimates and pending sales opportunities.
- Re-engage customers through outbound calls, text messages, and email campaigns.
- Build value, overcome objections, and create urgency to help customers move forward with recommended services.
- Support field sales and service teams in closing opportunities.
- Present financing options, promotions, and available solutions.
- Maintain consistent follow-up schedules to maximize close rates.
- Respond quickly to inbound leads and technician-generated opportunities.
- Track sales activity and customer interactions within ServiceTitan and other company systems.
Strategic Opportunity Management
- Prioritize and dispatch high-value sales opportunities.
- Assign opportunities based on technician performance, availability, and revenue potential.
- Collaborate with operations leadership to maximize capacity and revenue generation.
- Monitor opportunity pipelines and provide updates on sales performance.
Qualifications
- High School Diploma or GED required.
- Minimum of 2 years of inside sales, outbound sales, or customer retention experience.
- Strong closing, persuasion, and objection-handling skills.
- Proven ability to follow up consistently and convert opportunities into revenue.
- Experience in HVAC, Plumbing, Electrical, Home Services, or related industries preferred.
- ServiceTitan experience preferred.
- Strong communication and customer service skills.
- Self-motivated, goal-oriented, and results-driven.
- Prior residential home services experience preferred.
What We Offer
- Competitive hourly pay plus commission opportunities.
- Uncapped earning potential based on performance.
- Career growth opportunities within a growing organization.
- Supportive team environment focused on success.
- Benefits package including medical, dental, vision, PTO, and other company benefits.
Work Environment
- Office-based position with high call volume and computer usage.
- Fast-paced, performance-driven environment.
- Extended hours may be required during peak demand periods.
If you're a motivated sales professional who enjoys building relationships, closing deals, and being rewarded for performance, we'd love to hear from you.
Work Location: In person