What are the responsibilities and job description for the Medical Receptionist/Patient Care Coordinator position at Cascade Orthopedics and Sports Medicine Center?
Cascade Orthopedics & Sports Medicine Center is a busy Specialty Clinic with locations in both Hood River and The Dalles. The position is based in our clinics in The Dalles and Hood River and is full time. We require professional experience within a similar role and a high level of customer service within a Medical office setting. Your experience could come from reception work, medical billing, collections, referrals or medical records. We are a team with the drive to ensure our patients receive great care and excellent service.
Job Duties:
- Creates a welcoming atmosphere by greeting visitors and patients to the clinic
- Checks in and checks out patients in a timely, friendly manner
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Comforts patients by answering any questions they may have
- Expedites patient processing by having them fill out forms
- Obtains patient identification and insurance information
- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Keeps doctor, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
- Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
- Schedules procedures for patients as necessary
Qualifications
- Medical office experience
- Proficiency in EMR systems
- Knowledge of medical terminology and HIPAA regulations
- Experience with multi-line phone systems and front desk duties
- Strong customer service skills and ability to handle patient inquiries
- Familiarity with medical billing and collections processes
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Orthopedics
- Sports Medicine
- Surgery
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Ability to Relocate:
- The Dalles, OR 97058: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24