Housing Operations Manager

Housing Coordination & Participant Support

1. Manage housing management services and housing-related operations for Transitional Housing participants.

2. Work in partnership with Program Leadership and the Access and Outreach Coordinator regarding apartment acquisition, lease coordination, housing placement, and participant housing transitions, with responsibility for final placement and lease decisions within approved program guidelines.

3. Serve as the primary liaison and program representative to participants, apartment management staff, maintenance personnel, vendors, utility providers, and community housing resources, with authority to commit the program to service agreements, resolve housing-related issues, and ensure follow-through on maintenance and service requests.

4. Oversee apartment set-up processes including utilities, furnishings, inspections, and participant housing transitions; determine and approve move-in readiness.

5. Conduct regular apartment inspections; evaluate findings, determine corrective actions, and follow through to resolution.

6. Support participants in transitioning to permanent housing and assist with aftercare housing-related coordination.

7. Lead participant education focusing on tenant rights, lease responsibilities, apartment care, budgeting, and independent living skills.

8. Lead roommate discussions, mediation processes, and participant housing problem-solving.

9. Establish and maintain professional relationships with housing providers, property managers, HUD, Section 8, and other community housing resources.

10. Assist with participant transportation and support during program-related outings and activities as needed

Administrative & Financial Coordination

11. Manage housing documentation processes including leases, housing records, participant agreements, waivers, payment plans, and utility tracking.

12. Oversee apartment housing portals and ensure accurate tracking of rent payments, lease information, maintenance needs, and housing records across multiple apartment complexes.

13. Determine participant eligibility by verifying income, utility payments, supporting financial documentation, and housing-related eligibility requirements.

14. Authorize the processing of rent, utilities, housing payments, and related participant financial responsibilities within approved budget guidelines.

15. Calculate participant rent obligations, utility overages, security deposit deductions, and related financial reconciliations in compliance with California landlord-tenant laws.

16. Determine participant allowance eligibility and authorized amounts; oversee preparation, submission, tracking, processing, and distribution documentation.

17. Maintain accurate and timely database entry, reporting, and housing records including County ETO Housing reports and Buildium database management.

18. Coordinate move-in and move-out documentation, tenant statements, emancipation-related housing processes, and housing transition records.

19. Manage participant supply coordination including food gift cards, transportation support, household items, donations, and apartment move-in supplies.

20. Maintain organized administrative, participant, and housing records in compliance with confidentiality and record retention requirements.

21. Authorize the purchase of office, apartment, janitorial, and housing-related inventory and supply management within budget guidelines.

22. Manage petty cash requests, check requests, cash equivalent documentation, and other housing-related administrative reporting.

23. Oversee key management processes including organization, tracking, and duplication as appropriate.

24. Manage company vehicle paperwork, cleanliness, and coordination of maintenance and upkeep.

Operational Leadership & Compliance

25. Exercise independent judgment in prioritizing housing operations, participant support services, and administrative functions.

26. Identify operational concerns, develop and implement recommendations to improve housing coordination processes, participant services, and administrative efficiency.

27. Implement policies, procedures, operational standards, and program goals established by leadership and approved by the Board of Directors.

28. Collaborate with supervisors and program staff to ensure compliance with contracts, reporting requirements, agency policies, and program standards.

29. Monitor program outcomes, post-discharge data collection, and evaluation activities. Analyze trends and report findings to Program Leadership.

30. Contribute to program development, strategic planning, and operational improvement efforts as assigned.

31. Attend supervision, trainings, staff meetings, and other meetings as assigned.

32. Ensure effective utilization of volunteers, donations, and community resources within the program.

33. Perform other related duties and special projects as assigned.

FISCAL RESPONSIBILITIES:

1. Responsible for managing housing-related expenditures and program operations within approved budget and programmatic guidelines.

2. Establish and maintain standards for appropriate cash handling, inventory tracking, and supply control procedures to ensure consistent application of internal controls.

3. Oversee timely processing and tracking of participant-related housing expenditures and documentation.

QUALIFICATIONS:

· Bachelor’s Degree in Social Services, Human Services, Business Administration, Property Management, Public Administration, or related field preferred. Relevant experience may substitute for education.

· Minimum of 2–3 years of progressively responsible experience in property management, housing coordination, social services administration, or related field required.

· Knowledge of federal, state, and local fair housing laws and housing resources preferred.

· Experience working with Transitional Age Youth, foster youth, or vulnerable populations preferred.

· Demonstrated ability to exercise independent judgment, prioritize competing demands, and manage multiple projects simultaneously.

· Strong administrative, organizational, analytical, and problem-solving skills.

· Excellent interpersonal, professional communication, and conflict resolution skills.

· Comprehensive knowledge of Microsoft Office applications, housing databases, internet research, and housing management software platforms including Buildium or similar systems preferred.

· Ability to maintain confidentiality and appropriately handle sensitive participant and housing information.

· Must be approved by insurance carrier to drive personal and/or agency vehicles.

· Must possess auditory, visual, ambulatory, and physical abilities necessary to perform essential job duties.

· Must have the physical ability to participate in activities and perform related physical skills including, but not limited to, crouching, lifting up to 50 pounds, crawling on hands and knees, and walking up and down stairs.

· Ability to comply with all employment requirements including CPR/Pediatric First Aid, physical, TB and drug screen clearance, clear DMV record, and approval from insurance carrier to drive agency vehicles.

· Must provide proof of immunization against influenza, pertussis, and measles.

Salary : $70,104