What are the responsibilities and job description for the Field Customer Service Representative (Entry Level) position at Cartridge Xchange?
Field Customer Service Representative
This is an outside/field-based CSR role, not an inside customer service position. You will be visiting customer sites every day and will not be working in the office. Please consider the outside aspect of this role when deciding whether to apply. Thank you.
We have a great opportunity immediately available for someone who enjoys:
- Building and growing customer relationships
- Performing several different roles, including customer service, account management and inventory management
- Working independently in a field-based position
- Earning competitive compensation: $45,000 starting salary with a guaranteed increase to $50,000 after one year of employment
- Receiving full benefits, including health benefits partially paid by the employer, paid vacation and sick days, and a retirement contribution plan with a dollar-for-dollar company match up to 3% of salary
- Having an opportunity to learn, grow and build a long-term career with an established company
Company Overview
For over 25 years, Cartridge Xchange has focused on selling and exchanging toner and ink cartridges for companies of all sizes throughout the tri-state area.
By providing high-quality products, reliable service and strong customer relationships, Cartridge Xchange has established itself as an industry leader and continues to look toward the future.
We highly value our field customer service representatives and are committed to providing competitive compensation, benefits, training and opportunities for professional growth.
Job Summary
Your primary responsibility will be to provide outstanding service to our existing customers throughout New Jersey, New York, Connecticut and Pennsylvania.
This is a field-based position. You will spend your workday visiting customer locations, managing their toner and ink inventory, delivering products, resolving customer issues and maintaining strong customer relationships.
A company van is provided, and uniforms are provided. Candidates must maintain a professional appearance when visiting customer locations.
Responsibilities
- Visit customer locations on a daily basis
- Deliver toner and ink cartridges to customers
- Manage and maintain customer toner and ink inventory
- Build and maintain strong relationships with customers
- Provide excellent customer service and account support
- Resolve customer issues in a timely and professional manner
- Perform basic printer troubleshooting when necessary
- Communicate customer needs and concerns to our internal team
- Assist with occasional warehouse or office-related duties when necessary
Who We Seek
Your success at Cartridge Xchange will be determined as much by your attitude and work ethic as by your previous experience.
We are looking for someone who is:
- Dependable and responsible
- Professional and personable with customers
- Comfortable working independently throughout the day
- Organized and able to manage a daily schedule and customer route
- Goal-oriented and eager to learn
- Willing to take ownership of customer needs and follow through until issues are resolved
- Motivated to grow with an established company
- Interested in learning our systems, processes and approach to customer service
We are specifically looking for someone who is still relatively early in their customer service or account management career and who is eager to learn the Cartridge Xchange way of doing business.
Qualifications
- High school diploma or GED
- 1 to 3 years maximum of customer service and/or account management experience
- Field-based customer service experience is preferred but not required
- Exceptional customer service skills with the ability to go above and beyond to meet customer expectations
- Professional appearance and demeanor
- Strong verbal and written communication skills
- Basic computer and email proficiency
- Excellent time-management and organizational skills
- Ability to work independently and manage a daily customer schedule
- Comfortable visiting customer locations every day
- Ability to lift up to 50 pounds
- Valid driver's license required
- Stable and reliable employment history preferred
Schedule
Monday through Friday
8:30 AM to 5:30 PM
40 hours per week with a one-hour lunch.
Compensation
Starting salary: $45,000
Guaranteed increase to $50,000 after one year of employment
Benefits
- Health benefits, partially paid by employer
- Paid vacation
- Paid sick days
- Retirement contribution plan with a dollar-for-dollar company match up to 3% of salary
- Company van provided
- Uniforms provided
- Growth opportunity
If the above describes you, we should talk.
Please respond with a current resume showing your most recent employment.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Application Question(s):
- Are you able to work Monday-Friday from 8:30am-5:30pm?
- Has your Driver's License ever been suspended or revoked?
- This is an entry level position and we are looking for candidates with NO MORE THAN 3 years (maximum 3 years) of customer service experience. How many years customer service experience do you have?
- This is an outside/field-based CSR role. You will be visiting customer sites every day, and will not be in the office. Are you looking for a field-based role?
- • Are you comfortable with long drives? The furthest we drive straight is about 3 hours
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Mahwah, NJ 07430 (Required)
Work Location: In person
Salary : $45,000 - $50,000