Field Service Technician

Field Service Technician - New England

Cartessa Aesthetics is rethinking the way breakthrough aesthetic technology is sourced, distributed, and supported for plastic surgeons, dermatologists, physicians, and medical spas. Cartessa was founded to support physicians in choosing the right aesthetic devices to meet their patient needs and add new revenue streams to their practice.

About You:

· You have strong technical skills and are an independent problem solver who can understand complex problems, break them down, and communicate to customers and internal colleagues.

· You are a customer minded person and have an interest in taking care of the customer with a focus on their needs.

· You have a positive attitude with a good work ethic.

· You are able to commute to Melville, NY, but are interested in regional field work and travel up to 75% of the time, with occasional national travel.

Primary Responsibilities:

· Provide front-line technical support to Cartessa’s rapidly expanding customer base via phone, email and in-person

· Install, align, calibrate and repair aesthetic lasers and devices

· Continuously work to improve your own technical skills and mastery of Cartessa Products

· Collaborate with the service team to improve service practices and overall customer experience

Skills & Qualifications:

· Minimum of Associates’ degree in Electronics/Laser Technology/Photonics or related field

· Experience working with medical or industrial laser technology

· Excellent problem-solving skills and ability to think and work independently.

· 1-2 years of Field Service experience

What We Offer:

· Base Salary plus Incentive Plan

· Full suite of benefits including access to Health/Vision/Dental insurance, 401(k), paid time off, etc.

· Expense reimbursement including automobile

· Continued training and advancement opportunities

Who is Cartessa…

Cartessa Aesthetics is rethinking the way breakthrough aesthetic technology is sourced, distributed and marketed for plastic surgeons, dermatologists, physicians and medical spas. Cartessa was founded to support physicians in choosing the right aesthetic devices to meet their patient needs and add new revenue streams to their practice. As a privately-held distributor and marketer of FDA-approved, aesthetic medical devices, Cartessa is not tethered to any one manufacturer. It evaluates products for their portfolio based on a three-point criteria which is comprised of: clinical efficacy, patient experience and return on investment (ROI). Cartessa Aesthetics will enter its 5th year in business, having grown to a team of 140 and an expanding portfolio of products. Therefore, the marketing team is looking to expand the brand marketing team to support our portfolio and the aggressive goals the organization has.

Cartessa is headquartered in Melville, Long Island.