Donor Notification Clerical Assistant (Onsite) (53834)

THE SCHEDULE FOR THIS POSITION IS MONDAY THROUGH FRIDAY 11:00 AM TO 7:30 PM.

PRINCIPAL ACCOUNTABILITY

The Clerical Assistant (CA) provides entry-level administrative and customer service support to the Donor Notification Department. This position works within established procedures and responds to routine inquiries, processes program enrollment and donor notification materials, maintains departmental records, and supports communication with donors, Carter BloodCare (CBC)  employees, consignees, and Medical Services physicians. The CA assists with ensuring that information and documentation are handled in a timely, accurate and confidential manner and refers questions requiring additional review or interpretation to the appropriate departmental team member.

The CA exemplifies and champions CBC Core Values and Code of Conduct and adheres to CBC policies and applicable Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the CA is required to attend meetings and training sessions, as assigned. This position exercises discretion, maintains an exceptionally high level of confidentiality, uses sound judgment when handling sensitive issues and complies with HIPAA requirements

This position may require working varied shifts, extended hours, weekends, and/or overtime to support operational needs. Regular, full-time attendance is required during normal working hours.

EDUCATION

• High School Diploma or GED equivalent

EXPERIENCE

• Minimum of 1 year of healthcare, blood center, professional services or retail customer service/support experience
• Blood center or medical/healthcare setting experience, preferred
• Data entry experience, preferred

SKILLS AND KNOWLEDGE

• Strong attention to detail and organizational, typing and data entry skills
• Ability to work independently, exercise sound judgment, and contribute effectively to a team environment
• Effective verbal, written, interpersonal, and telephone communication skills
• Ability to provide professional customer service in sensitive or stressful situations
• Ability to follow procedures, prioritize work, and meet deadlines
• Computer knowledge and MS Office skills; Ability to learn CBC-specific systems

EQUIPMENT USED

• Computer and associated equipment, along with common software and CBC-specific applications/programs, used by this position
• General office supplies and equipment, including telecommunications
• Equipment associated with the department (e.g., Kofax imaging equipment)

PHYSICAL/MENTAL STRESS FACTORS

• Frequent telephone communication with donors regarding sensitive eligibility or test-result information, including interactions with individuals who may be distressed or confused; Ability to recognize matters outside the scope of the position and to escalate them appropriately
• Stress associated with managing detailed, repetitive tasks while maintaining confidentiality
• Ability to move throughout the facility and between work areas
• Ability to bend, move, and carry items weighing up to 20 pounds
• Stress associated with potential exposure to blood, blood components, and other biohazardous materials

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.