Customer Service Representative, Commercial Sales

Would you be described as energetic and helpful?  Are you a person who strives to achieve and exceed goals? If you are a calming force in a fast-paced environment, then we invite you to apply.

Carroll Motor Fuels is hiring Customer Service Representatives to join the Commercial Sales team of a growing regional fuel distributor.  If you love to talk with people and are detail oriented, cheerful, and a self-motivated individual who wants to have a positive impact on a team’s success, then we would like your application.  

Best-In-Class Benefits:

• Medical/Dental/Vision
• 401(k) with Company match
• Paid PTO
• Casual Business Attire
• Employer Paid Life Insurance & ADD Insurance
• Pet Rx perk for employees with fur babies
• Tuition Reimbursement
• Employee Referral Bonus Program

Responsibilities:

• Customer Relationship Management
• Answer a high volume of calls with a proprietary network to answer questions while offering excellent customer service.
• Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes.
• Respond to customer service issues, concerns or complaints with the program and seek to expedite resolution of a problem.
• Accurately document the customer's contact information including phone number, email address and other essential account development information, verify the system is correct and make changes as necessary.
• Persuasively engage the customer in conversation to understand their needs, ask relevant leading questions to understand the customer's needs.
• Collaborate with other departments such as sales, credit, and wholesale operations to ensure smooth order fulfillment, and pleasurable customer experience. 
• Print and/or change delivery tickets to reflect current needs, address any changes with the customer and management.
• Account maintenance and data entry.
• Knowledge of products, invoicing and manual entry of customer data.
• Dispatch support for the customer’s request.

• Bachelor’s degree in business administration, marketing, or a related field is a plus.
• Familiarity with sales techniques such as upselling and cross-selling.
• Proven experience in customer service, sales, or a related field.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced environment.
• Sales-driven mindset with a focus on achieving targets and objectives.
• Problem-solving skills with a customer-centric approach.
• Detail-oriented with good organizational skills.
• Ability to work independently as well as part of a team.  Professional experience using customer relationship management (CRM) software for sending and receiving online forms to open and set up accounts is a plus.
• Speed and accuracy in data entry using Microsoft Word, Outlook, and Excel.

Skills:

Results Driven, Persistence, Time Management, Customer Service, Professionalism, Demonstrates Product Knowledge.  Support Driven, Friendly and Helpful.

Salary : $25 - $30