What are the responsibilities and job description for the Patient Access Representative position at Carroll County Memorial Hospital?
Position Summary
The Patient Access Representative assigns and coordinates resources to support patient care and customer service. The Patient Access Representatives serve as a liaison between the patient and the hospital or clinical departments.
Essential Functions and Responsibilities
Inform appropriate departments of patient arrival
Appropriately prioritizes job tasks to meet the needs of internal and external customers
Efficiently and accurately utilizes necessary technology to perform job tasks
Maintain established hospital and departmental policies and procedures, objectives, safety and environmental standards
Contact patients to acquire appropriate pre-registration information
Schedules patients in scheduling system
Document, analyze, and correct errors with submission to manager for review
Work to ensure a payment plan or financial option is in place before any non-emergency procedure is scheduled
Review payment activity on accounts to determine if the balance is owed by the patient or insurance provider
Answer questions from patients and insurance providers
Document phone calls, the reason for the call and any actions taken
Protect the health and financial information for all patients by verifying important data elements before proceeding with caller inquiries
Communicate with patients regarding outside assistance programs, payment arrangements, and financial assistance applications
Perform other responsibilities as needed
Register patients while verifying information including but not limited to: name, date of birth, phone number, address, insurance, and guarantor