Loss Mitigation Intake QC Specialist

Come join our amazing team and work a hybrid schedule!

The Loss Mitigation Intake QC Specialist primary responsibilities consist of reviewing the accuracy of work performed by the Loss Mitigation Intake Processors including the review of initial acknowledgements and loans being removed from Loss Mitigation for missing documentation. Incumbent will review borrower documentation to determine files were considered complete/incomplete correctly, ensure required tasking is performed, that loans are documented correctly and letters sent to borrowers are complete and accurate. Perform all duties in accordance with company policies and procedures and all state and federal regulations. The approved Target Pay Range for this position is $26.00 to -$30.00.

What you’ll do:

• Review files with initial acknowledgments.
• Check files for completeness and accuracy.
• Ensure files are structured and saved based on company policies and procedures.
• Ensure intake tasks are completed correctly.
• Track errors and/or issues to identify trends and training opportunities.
• Provide error reporting to management to assess potential process changes to streamline and improve results.
• Provide training to incoming new hires.
• Serve as a leader to peers and assist supervisor and manager on special projects.
• Perform other duties and projects as assigned.

What you’ll need:

• High school diploma or equivalent work experience.
• A minimum 1 year of experience processing residential mortgage loans, loss mitigation or related files.
• Consistently performs at an exceptional level in quality and quantity of work completed.
• Knowledge of Microsoft Suite at intermediate level preferred.
• Possess excellent verbal and written communication skills.
• SME level knowledge related to the Intake processes and procedures.
• Attention to detail.
• Ability to organize and prioritize own work schedule.
• Ability to work in a paperless, automated and fast paced environment while handling a high volume pipeline.
• Ability to work effectively as a team player.
• Ability to multi-task to complete various tasks as required.
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

https://oag.ca.gov/privacy/ccpa 

Notice to all applicants: Carrington does not do interviews or make offers via text or chat. 

Salary : $26 - $30