What are the responsibilities and job description for the International Order Management Specialist position at Carrier Enterprise?
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
This position will provide support ensuring that customer's satisfaction with the order process by completing all the necessary steps through the order and delivery process.
Responsibilities
Under minimal supervision, performs varied and moderately complex tasks including but not limited to:
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
This position will provide support ensuring that customer's satisfaction with the order process by completing all the necessary steps through the order and delivery process.
Responsibilities
Under minimal supervision, performs varied and moderately complex tasks including but not limited to:
- Receives customers' requests by telephone, email, mail or person. Analyzes requests, provides information requested or ascertains who can best provide the information, routes the request to the proper person.
- Respond to requests from customers as it relates to orders, product availability, dispute resolution, invoice requests, shipment proof of delivery (POD's).
- Receives, reviews and enters all customer requests according to standard procedures.
- Responsible for guiding complaint resolution to ensure that proper and satisfactory closure are obtained for customers. Investigate and bring to resolution disputes.
- Place purchase orders for products from internal, external and overseas supplies on a needs basis.
- Will support purchasing department as it relates to stocking PO status for order fulfillment.
- Requests status from factories, negotiate deliver dates, update provide dates on sales orders, advice customer of process status.
- Arrange routing of products with local and international forwarding companies, act as liaison between customers and transportation companies to assist with delivery of goods.
- Ensure freight forwarders and others receive information such as shipping date, weight dimensions of equipment shipped (max load calculations), material safety data sheets (MSDS) for refrigerant, as well as IMO information.
- Coordinate re-routing of orders when applicable.
- Monitor and attain documentation for orders covered Letter of Credit (L/C) to ensure shipment according to terms identified. Collaborate with credit department in the releasing and presentation of documents to bank of L/C's.
- Analyzes transactions, corrects records, and adjusts errors.
- Maintains liaison with other departments for order completion (sales, credit, warehouse and general office).
- Report any and all out-of-line conditions affecting customer satisfaction.