Client Services Manager

CLIENT SERVICES MANAGER
At ProSport Accountants, a division of Carr, Riggs, and Ingram, we specialize in providing tailored tax and accounting services for professional athletes and entertainers, both within the US and overseas. This is a unique opportunity to join ProSport Accountants, the
Tax Pro for the Pros

We are actively seeking a
Client Services Manager
to join our dynamic team. We offer a competitive salary, great benefits, and a rewarding career, all in a family-office environment. We are dedicated to uniting your professional passions with your individual personal pursuits, creating an empowered workplace for everyone—from interns and admins to staff accountants and future partners. At CRI, #EverybodyCounts.

Essential Functions:

• Provide strategic oversight and day-to-day management of the Client Services department.
• Supervise and support Client Services Supervisors and their teams, ensuring alignment with firm goals and client expectations.
• Develop and implement department-wide policies, procedures, and service standards to ensure consistent, high-quality client experiences.
• Monitor workload distribution, performance metrics, and deadlines across the department, adjusting resources as needed.
• Collaborate with tax partners, accountants, and operations teams to streamline client onboarding, document flow, and communication.
• Lead initiatives to improve efficiency, technology adoption, and client satisfaction.
• Resolve escalated client issues with professionalism and urgency.
• Conduct regular team meetings, performance reviews, and training sessions to foster growth and accountability.
• Participate in hiring, training, and development of Client Services staff.
• Maintain confidentiality and ensure compliance with firm policies and regulatory requirements.
• Other duties as assigned to support firm operations and leadership initiatives.

Qualifications:

• Bachelor's degree (4-year) required.
• 5 years of experience in client services, administrative operations, or tax support roles.
• 3 years of supervisory or management experience, preferably in a CPA firm or professional services environment.
• Proven ability to lead teams, manage projects, and drive process improvements.
• Strong interpersonal and communication skills; able to build trust with clients and staff.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office Suite (Excel, Teams, Word, Outlook).
• Ability to work overtime January through April and during other peak seasons
• Comfortable in a fast-paced, deadline-driven environment

Applicants for positions with CRI must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position or future positions.
CRI is a nationally recognized accounting and advisory firm known for its audit, tax, and business consulting expertise. The profession and our communities widely acknowledge our commitment to delivering tailored solutions to help ensure client success.

We stand out through our collaborative, client-focused approach, offering personalized services backed by deep industry knowledge. Clients trust CRI as a dedicated partner who understands their unique needs and ensures support at every step. To learn more about the industries we serve, our service offerings, and our family of companies please visit us at

CRI offers a generous benefits package that includes 21 PTO days, 9 paid holidays, and company-paid long-term disability and life insurance. Employees also have access to Blue Cross Blue Shield medical insurance, as well as dental, vision, and short-term disability coverage. Additional benefits include parental leave, flexible spending accounts, and a 401(k) retirement plan.