MEMBER SUPPORT SPECIALIST I

POSITION DESCRIPTION:

MEMBER SUPPORT SPECIALIST

Department:      MEMBER SUPPORT

Classification:    Non-Exempt 

Reports to:         Member Support Manager

GENERAL DESCRIPTION: 

As a Member Support Specialist, based out of our South Charlotte location, you will use your persuasive personality to make a positive impact on our members via phone, email and or cobrowsing. You will perform an extensive range of banking center activities, including but not limited to processing transactions, initiating disputes, act as an advisor to our members by educating them on the products and services available to fit their needs while contributing to the financial growth of the credit union. 

ESSENTIAL FUNCTIONS: 

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:

To be successful in this role, you will be:

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

DISCLAIMER AND ACKNOWLEDGEMENT

Position descriptions possess the essential functions and basic duties of the role.   Peripheral tasks may have been excluded.   Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.   Position descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.   Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.

I have received a copy of the above position description and understand the role’s expectations for performance. I understand that should I have questions or need additional directions, it is my responsibility to seek clarification and/or assistance from my direct supervisor.