Dental Treatment Planning Coordinator

Dental Treatment Planning Coordinator

Full-Time | In-Person | ExcellentPay & Benefits | 4-Day Work Week (Fridays Off!)

Carolina West Dental | Waynesville, NC

Job Description

Carolina West Dental is seeking an experienced, confident, and personable dental professional to join our team as a Treatment Planning Coordinator for our pediatric dental patients.

The ideal candidate will have a strong clinical dental background, excellent communication skills and the confidence to conduct multiple treatment planning consultations each day with parents and legal guardians of our pediatric patients in a fast paced environment.

This position requires much more than general patient coordination. We are looking for someone who possesses the clinical knowledge, professionalism, and interpersonal skills necessary to explain dental treatment recommendations thoroughly, address sometimes difficult treatment decisions and questions and help parent or legal guardians understand the child’s dental needs and available treatment options.

Position Clarification: This is a non-clinical, patient-facing coordination and consultation role that requires a strong background in clinical dentistry. No hands-on patient treatment or direct clinical procedures are required. The position is focused exclusively on treatment plan consultations, patient and parent education, communication, and coordination of recommended dental care.

Key Responsibilities:

• Collaborate closely with our dentists and clinical team to be able to confidently and accurately communicate multiple proposed dental treatment plans daily to parents and legal guardians of our pediatric patients.
• Help parents and legal guardians understand anticipated treatment plan outcomes and the importance of completing recommended dental treatment and the potential consequences of delaying necessary care.
• Confidently interpret dental charting, clinical notes and radiographs to explain common pediatric dental procedures in understandable language, including fillings, stainless steel crowns, extractions, pulp therapies, preventive services, and other recommended treatments and needed referrals.
• Communicate closely with our off site OR Coordinator to schedule and discuss treatment plans and procedures in detail for pediatric patients who may require dental rehabilitation under general anesthesia through our outpatient hospital OR program. Also educate these families about the hospital OR treatment process and what they can generally expect.
• Address questions, concerns, and potentially difficult conversations with confidence, compassion, professionalism, and patience and recognize when questions or concerns require additional consultation with the treating dentist and facilitate that communication.
• Maintain thorough and accurate documentation of consultations, questions, and communications with families.
• Coordinate and facilitate the timely delivery of all dentist-prescribed medications to patients by ensuring prescriptions are accurately transmitted to the appropriate pharmacy or provided directly to parents or legal guardians and addressing any questions or issues with the pharmacy or prescribing dentist as necessary.
• Remain readily available to parents and legal guardians for follow-up questions or concerns regarding any presented treatment plans, proposed procedures or any made referrals. and professionally to incoming calls, providing clear, accurate, and compassionate information while ensuring continuity of communication and patient care.

Qualifications and Experience:

Required:

• Previous clinical experience in dentistry, preferably as a dental assistant, dental hygienist, or other experienced clinical dental professional.
• Strong working knowledge of dental terminology, procedures, treatment planning, and clinical documentation.
• Ability to read and understand dental charting, clinical notes, and dental radiographs.
• Excellent verbal communication skills and the ability to explain complex dental information in a clear, understandable manner.
• Confidence in conducting one-on-one consultations and answering challenging questions from parents and guardians.
• Strong interpersonal skills with a warm, professional, and approachable personality.
• Ability to remain calm, composed, and professional when interacting with concerned, frustrated, or emotional parents.
• Strong organizational skills and the ability to manage multiple consultations efficiently in a fast-paced clinical environment.
• Ability to work independently while maintaining close communication with the dentists and other clinical team members.
• Experience working in a high-volume, multi-provider dental practice is

The Ideal Candidate:

We are looking for an individual who combines strong clinical knowledge with exceptional people skills.

This person must be comfortable taking the lead in conversations, answering detailed questions, and communicating with parents who may be anxious, confused, frustrated, or hesitant about their child’s recommended dental treatment.

The successful candidate will be:

• Confident: Comfortable discussing complex treatment recommendations and navigating difficult conversations.
• Knowledgeable: Possesses a solid clinical understanding of dentistry and can translate technical information into language parent and legal guardians can understand.
• Personable: Naturally enjoys interacting with people and can quickly establish trust and rapport.
• Professional: Demonstrates sound judgment, discretion, and composure in sensitive situations.
• Efficient: Able to conduct thorough, productive consultations while keeping pace with the demands of a busy practice.
• Compassionate: Understands that parent and legal guardians are making important decisions about the patient’s health and deserve patience, respect, and clear information.
• Self-Motivated: Takes initiative, works independently, and recognizes the importance of continued learning and professional development.

Why Join Carolina West Dental?

Carolina West Dental has proudly served the children and families of Western North Carolina since 2008. Our practice is built on teamwork, compassion, clinical excellence, and a commitment to making quality dental care accessible to the communities we serve.

This position offers an opportunity for an experienced dental professional to use their clinical background in a role focused on patient education, communication, and treatment coordination.

If you are an experienced dental professional who enjoys working with people, thrives in a fast-paced environment, and has the confidence and clinical knowledge to guide families through important dental treatment decisions, we encourage you to apply.

This is a patient education and treatment coordination position. Clinical diagnosis, final treatment recommendations, and decisions regarding medical necessity remain the responsibility of the treating dentist.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $37,425 - $53,820