What are the responsibilities and job description for the Dental - Front Office Coordinator position at Carolina West Dental?
Front Office Coordinator
Full-Time | In-Person | Competitive Pay/hour DOE | Excellent Benefits | 4.75-Day Work Week (Fridays Off Early!)
Are you a medical/dental front office professional with experience scheduling for a multi-practitioner office? Are you looking to take the next step in your career? Do you thrive in a fast-paced, team-oriented environment where patient care comes first?
We are a pediatric and young adult focused group dental practice (ages 1-21) and we’re looking for a Front Office Coordinator to lead our front desk team and ensure every patient has a seamless, positive experience from start to finish.
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About the Role:
In this key leadership role, you’ll oversee a 4-Member Front Desk Team and serve as the bridge between patients, guardians, and our clinical team. From scheduling and referrals to team huddles and problem-solving, you’ll be central to making the day run smoothly—for both staff and patients.
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What You’ll Do:
- Supervise and support the front desk team in scheduling, confirmations, referrals, and patient communications.
- Coordinate daily, weekly, and monthly scheduling for maximum efficiency and patient satisfaction.
- Compare patient charts to appointments scheduled.
- Collaborate closely with the clinical team to ensure seamless appointment flow.
- Manage the referrals process for patients from our office to specialty providers.
- Greet and guide patients and guardians, ensuring their office experience is smooth, clear, and positive.
- Monitor and respond to online inquiries and assist in gathering positive reviews.
- Generate reports on unscheduled patients and strategize with your team to improve scheduling metrics.
- Maintain accurate, confidential patient records and documentation.
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What a Typical Day Looks Like:
- Morning Prep & Team Huddle: Get the day started right by checking the schedule, meeting with the front desk team, and making sure everything is ready for patients.
- Scheduling & Flow Management: You’ll work hand-in-hand with the clinical team to ensure patients are scheduled appropriately and the day runs efficiently.
- Patient Interaction: You’ll be a friendly, knowledgeable point of contact for patients and guardians, answering questions, addressing concerns, and guiding them through the process.
- End-of-Day Wrap Up: Review the next day’s schedule, address any outstanding issues, and help set the team up for success tomorrow.
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What We’re Looking For:
- Dental or Medical front office experience required scheduling for multiple providers (minimum 1-2 years)
- Supervisory experience preferred (particularly in scheduling/administrative roles)
- Excellent communication skills—both in person and on the phone
- Detail-oriented and highly organized with strong time management
- Problem-solver with the ability to handle fast-paced, changing situations
- Team player with a positive, “can-do” attitude
- Knowledge of dental terminology, procedures, and cloud-based dental software
- Bilingual in English/Spanish is a plus!
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Education & Experience:
- Minimum of 2 years post-secondary education (or equivalent supervisory experience)
- 1–2 years in a dental office (required)
- Experience with dental software and terminology (required)
- Customer service experience (required)
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Compensation & Schedule:
Competitive Hourly Pay DOE!
Full-time (approx. 38 hours/week)
Schedule:
- Monday–Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 3:00 PM (Practice closed for patient care - front desk staff only)
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Benefits:
3 weeks paid time off to start
Employer-matching retirement plan
Supplemental benefits like dental, vision and more!
- Supportive, respectful team culture
- Opportunities for professional growth in a non-corporate environment
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Why You’ll Love Working Here:
You’ll be part of a dedicated and fun team where your contributions matter every single day. We’re not a corporate office—we’re a close-knit practice where quality care, teamwork, and compassion are at the heart of what we do.
Apply today if you’re ready to take ownership of a vital role a thriving practice – and make a real difference every day!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person