Phone Agent (Not Remote)

Carolina Trust Federal Credit Union has a full-time, on-site Phone Agent position available in the Member Service Center located at the Conway branch.

Position Overview: Serve as a liaison between the member and the credit union. Responsible for answering the phone, processing loan requests, opening new accounts and performing account maintenance. This position provides a variety of transaction services to members and assists MSR I with member needs.

Pay: $22.00 - $23.77 (Hourly)

Duties & Responsibilities:

• Answer the phone enthusiastically and direct them to the proper person or department if you are unable to help them.
• Cross sell appropriate products and services to include debt protection, GAP, and Mechanical Repair Breakdown coverage.
• Process and take action on consumer loan applications.
• Cooperate with other department personnel to ensure a “team effort” and prompt member service.
• Open new accounts, certificates, and IRAs.
• Process Certificate and IRA transactions.
• Answer the member services line or return messages in a prompt manner.
• Assist members with direct deposit forms, online payroll forms, and loan applications.
• Answer member service mail.
• Help members with forgery affidavits.
• Reactivate dormant accounts.
• Assist in all other member service areas when needed.
• Process ATM and debit card requests.
• Process stop payments on checks and ACH.
• Process extension requests.
• Handle all documentation for changes on member accounts.
• Perform notary public duties if necessary.
• Stays informed regarding local and national economic conditions and legal and regulatory changes/requirements including but not limited to BSA/ALM compliance.
• Comply with Courtesy Coverage program by following all written procedures set forth by CU management, including the knowledge of the program and the ability to communicate the program to members. All staff should be responsible to attend any required training as it relates to the Courtesy Coverage program.

**The list of essential functions is not exhaustive and may change based on the Credit Union’s needs.

Education: High School diploma.

Knowledge and Experience Required:

• Previous lending experience or experience with full-service financial institution helpful.
• Minimum of one-year related experience.
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards and required loan documentation.
• Knowledge of consumer and residential lending practices.

Benefits:

• 401K
• 401K Matching
• Life Insurance
• Health, Dental, and Vision Insurance
• Employee Assistance Program
• Paid Time Off