What are the responsibilities and job description for the Office Manager position at Carolina Therapeutic Services First?
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Office Manager – Behavioral Health
About Us
Carolina Therapeutic Services First a growing behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families. Our team is committed to fostering a safe, supportive, and efficient environment that allows our clinicians to focus on delivering exceptional services. We are seeking an experienced Office Manager who can oversee daily operations, support staff, and ensure seamless administrative workflow.
Position Summary
The Office Manager is responsible for managing the administrative functions of the behavioral health office, supporting staff and clients, coordinating essential operational tasks, and maintaining compliance with organizational policies and payer requirements. This individual plays a key role in client communication, scheduling, HR support and overall office organization.
Key Responsibilities
Administrative & Office Management
- Oversee daily office operations to ensure a smooth, efficient workflow across all departments.
- Manage front-office duties including phones, client check-ins, scheduling, and correspondence.
- Maintain organized filing systems for clinical documentation, HR files, and billing records.
- Monitor office inventory and order supplies as needed.
- Maintain confidentiality and adherence to HIPAA, state regulations, and agency policies.
- Assist leadership with staffing schedules
- Coordinate communication between clinical, administrative, and leadership teams.
Client Support & Communication
- Provide excellent customer service to clients, families, and community partners.
- Assist with new client onboarding, intake paperwork, and insurance verification coordination.
- Ensure a welcoming and professional environment for all visitors.
Staff Support & Coordination
- Assist leadership with staffing schedules
- Coordinate communication between clinical, administrative, and leadership teams.
Operational Oversight
- Support implementation of policies, workflow improvements, and quality assurance processes.
- Assist with preparing reports, logs, audits, or documentation required by leadership or MCOs.
- Ensure the office environment meets safety, compliance, and organizational standards.
Qualifications
- High school diploma required; associate or bachelor’s degree preferred.
- Minimum 2 years of office management or administrative experience (behavioral health or medical preferred).
- Strong organizational, multitasking, and communication skills.
- Experience with EHR systems, scheduling software, and Microsoft Office Suite.
- Knowledge of behavioral health documentation, billing, or authorizations is a plus.
- Ability to maintain professionalism, confidentiality, and teamwork in a fast-paced environment.
Benefits
- Competitive pay
- Supportive team culture
- Opportunities for professional growth
- Hybrid flexibility where appropriate