What are the responsibilities and job description for the Patient Services Associate position at Carolina Oncology Specialists?
Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.
Why Join Us?
We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.
Job Description:
Position Name: Patient Services Associate
Reports to: Scheduling Manager/Supervisor
FLSA Status: Non Exempt
Department: Patient Services
Location: Hickory, NC
Position Summary
The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This role is responsible for delivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.
Key Responsibilities
Front Desk Operations
Greet and check in patients in a professional, courteous, and empathetic manner
Verify patient demographics, insurance information, and required documentation
Maintain a clean, organized, and welcoming reception area
Manage patient check-in/check-out processes
Collect and post co-pays and patient responsibility as required
Enter patient insurance policies and perform real-time eligibility in the Practice Management System when appropriate
Scheduling Coordination
Schedule, reschedule, and confirm patient appointments in accordance with provider availability
Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)
Ensure accurate entry of appointments into the scheduling system
Communicate appointment details clearly with patients and caregivers
Contact patients regarding appointment reminders and changes
Administrative Support
Maintain and update patient records in the electronic medical record (EMR) system
Scan, file, and manage patient documentation efficiently
Assist with insurance verification and referral tracking as needed
Collaborate with clinical staff to ensure smooth patient flow
Support front office workflows and special projects as assigned
Qualifications
Education & Experience
High school diploma or equivalent required
Prior experience in a medical office, scheduling, or front desk role preferred
Oncology or specialty practice experience is a plus
Skills & Competencies
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficiency with EMR systems and basic computer applications
Ability to multitask and work effectively in a fast-paced environment
High attention to detail and accuracy
Compassionate and patient-focused attitude
Work Environment
Fast-paced outpatient oncology practice
Frequent interaction with patients, families, and clinical staff
Requires sitting, standing, and use of computers for extended periods
Core Values Alignment
Demonstrate empathy and respect in all patient interactions
Maintain confidentiality and adhere to HIPAA regulations
Support a collaborative, team-oriented environment
Uphold the highest standards of professionalism and integrity
Position Type
Full-time
Day shift; occasional schedule flexibility may be required
Salary : $35,732 - $44,336