What are the responsibilities and job description for the A/R Patient Analyst position at Carolina Oncology Specialists?
Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.
Why Join Us?
We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.
Job Description:
Job Title: AR Patient Analyst
Department: Revenue Cycle Management-Billing
Location: Carolina Oncology Specialists TBD
Reports To: RCM Manager
Position Summary
The AR Patient Analyst is responsible for managing patient account balances within accounts receivable and ensuring timely and accurate resolution of outstanding patient balances. This role works closely with patients, payers, and internal teams to resolve billing issues, support collections, and improve overall revenue cycle performance. The AR Patient Analyst plays a key role in reducing aging accounts and enhancing the patient financial experience.
Key Responsibilities
Review and manage patient accounts with outstanding balances in accounts receivable
Investigate and resolve patient billing discrepancies, including payments, adjustments, and insurance processing issues
Follow up with patients regarding balances, payment arrangements, and account resolution
Work denied or underpaid claims to ensure accurate reimbursement and proper account resolution
Collaborate with billing, coding, and patient access teams to resolve account issues
Analyze aging reports and prioritize accounts for follow-up and resolution
Process adjustments, refunds, and transfers in accordance with policies and procedures
Communicate with insurance payers to resolve claims-related patient balance issues
Document all account activity accurately in the practice management system
Educate patients on account balances, insurance coverage, and financial responsibility
Identify trends in denials, underpayments, or patient balance issues and escalate to leadership
Ensure compliance with federal, state, and organizational billing regulations
Qualifications
Required:
High school diploma or equivalent
Minimum of 2–3 years of experience in accounts receivable, medical billing, or revenue cycle operations
Knowledge of EOBs, patient billing, and insurance payment processes
Experience with EHR and practice management systems
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Preferred:
Experience in oncology or specialty healthcare setting
Knowledge of payer guidelines including Medicare, Medicaid, and commercial insurance
Familiarity with denial management and collections processes
Key Competencies
Strong attention to detail and accuracy
Analytical thinking and problem-solving skills
Effective communication and patient interaction skills
Time management and ability to meet deadlines
Ability to manage multiple priorities in a fast-paced environment
Customer service and patient-centered mindset
Team collaboration and accountability
Working Conditions
Primarily office-based or clinic business office environment
Frequent interaction with patients, payers, and internal departments
Regular use of computers, phones, and revenue cycle systems
Physical Requirements
Ability to sit for extended periods
Ability to use standard office equipment, including computers and telephones
Salary : $37,499 - $47,502