Patient Experience & Marketing Coordinator

Full-Time | On-Site in Chapel Hill, NC

About Carolina Longevity

Carolina Longevity is a physician-led precision medicine practice helping clients refuse to age passively. We design personalized longevity programs that help people think clearly, move freely, and perform at their best. 

We’re a small, motivated team passionate about helping people live with energy, purpose, and clarity. Every detail of the patient experience matters here — from how we greet guests to how we tell our story. We’re looking for someone who shares that same care, professionalism, and enthusiasm for health and longevity.

We’re hiring a Patient Experience & Marketing Coordinator who brings warmth, professionalism, and energy to every interaction. This person will be the front-of-house face and voice of the practice — welcoming patients, coordinating front desk operations, guiding members through recovery services, managing retail sales, and supporting day-to-day marketing initiatives under the direction of our brand strategist.

Key Responsibilities:

Patient Experience and Front Desk

• Create an exceptional first impression for all patients and guests
• Manage scheduling, calls, texts, and emails with professionalism and care
• Handle check-in/check-out, payments, and patient follow-ups
• Support membership onboarding and renewals
• Maintain a calm, organized, and welcoming environment throughout the clinic

Recovery Services Support

• Set up and guide members through recovery services, including: compression therapy (Hyperice) and red light therapy
• Ensure proper sanitization and equipment setup between sessions
• Educate patients on service benefits (training provided)
• Monitor client comfort and satisfaction throughout each visit

Retail Sales & Product Management

• Manage front-desk retail offerings (Elite Recovery drinks, snacks, and wellness products)
• Restock inventory and maintain visually appealing displays
• Track sales, suggest reorders, and support in-clinic promotions
• Educate patients on product benefits and support add-on sales

Marketing and Communications

• Execute daily and weekly marketing initiatives under brand strategist direction
• Schedule and post social media content; engage with comments and DMs
• Capture in-clinic photo and video content for storytelling and campaigns
• Send patient newsletters and updates via Flodesk (training provided)
• Support the planning and promotion of events, workshops, and open houses

Team Collaboration

• Partner with clinicians and staff to ensure seamless patient flow
• Prepare materials, signage, and event setups as needed
• Share patient feedback and marketing insights during team meetings

You’ll Thrive in This Role If You:

• Love connecting with people and making them feel cared for
• Are dependable, organized, and proactive
• Communicate clearly and warmly — in person and in writing
• Have experience in hospitality, wellness, or healthcare environments
• Enjoy storytelling, marketing, and creating meaningful experiences
• Are comfortable learning new systems (POS, Acuity scheduling, Flodesk, Canva, etc.)

Growth and Development

• Mentorship in wellness marketing, patient experience, and longevity operations
• Opportunity to grow into a Patient Experience Manager or Marketing Manager role
• Access to select recovery services and educational resources

Compensation and Schedule

• Full-time, on-site in Chapel Hill
• Competitive pay commensurate with experience
• 40 hours, with occasional weekend events

Employee perks may include:

• Complimentary access to select recovery services (compression, red light)
• Staff wellness credit toward supplements or IV treatments
• Continuing education opportunities in wellness and longevity
• Team wellness challenges and events

To Apply

Send your résumé and a short note about why this role is an excellent fit for you to hello@carolinalongevity.com