Dental Front Office Assistant

Carolina Dental is seeking a friendly and organized Dental Front Office Assistant to join our team. As the first point of contact for our patients, you will play a crucial role in creating a positive and welcoming experience. The ideal candidate is a team player with excellent communication skills and a strong commitment to providing exceptional customer service.

Key Responsibilities

• Patient Communication: Greet patients with a warm and welcoming smile, and answer all incoming phone calls promptly and professionally.
• Scheduling: Schedule, confirm, and reschedule patient appointments to maintain an efficient workflow for the dentists and hygienists.
• Patient Records: Accurately enter and update patient information, medical histories, and treatment plans in our dental software system (experience with Curve is a plus).
• Billing and Insurance:
• Verify patient insurance information prior to appointment.
• Present treatment plans and payment options to patients.
• Process payments, and collect co-pays and outstanding balances.
• Office Administration: Manage office email, maintain a clean and organized reception area, and oversee office supply inventory.
• Team Collaboration: Work closely with the clinical team to ensure a smooth and efficient patient flow.
• Compliance: Adhere to all HIPAA and OSHA regulations to ensure patient confidentiality and safety.

Qualifications

• Experience: Previous experience in a dental or medical office is preferred.
• Skills: Strong communication, organizational, and multitasking abilities.
• Customer Service: A positive attitude and a passion for helping patients.
• Problem-Solving: The ability to handle patient issues and scheduling conflicts with professionalism and a calm demeanor.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $24