Core Coffee Manager

Job description:

At Carolina Core Professional Center, we are poised to move into our next phase of growth, focusing on enhancing the experience of our patrons to become the NC Core’s favorite coffeeshop, co-working and event space. A key role in pursuing this vision is a vibrant, hard-working and confident individual to manage our on-site coffeeshop, Core Coffee, as well as take leadership in ensuring our visitors have a warm, welcoming and helpful experience.

If you find joy in leading by example, championing operational excellence, and making people smile, this may be a great fit for you!

Before we get into the details, know that these are the key areas of focus for this role:

• Serving as a barista
• Managing all day-to-day operations of the coffeeshop
• Being a role model to your reportees on what we expect from our team members
• Serving as a CCPC brand ambassador to visitors, ensuring a warm and welcoming atmosphere

Detailed job duties:

Customer service:

• Serving as a barista, ensuring timely, accurate and quality drink orders.
• Overall day-to-day responsibility for successes and conflicts that occur during shifts
• Managing and assisting with the needs of renters of the event space:
• Set up of tables and chairs
• Ensuring catering orders are received and delivered where needed
• Ensuring event spaces are tidy and clean
• Set up and assistance with AV needs
• Spot checking CCPC’s public areas (lobbies, hallways, elevator, stairwells and bathrooms) for cleanliness and stock, including emptying trash cans throughout the building as needed
• Providing helpful information to visitors

Personnel management:

• Recruiting, training, scheduling and supervising staff
• Performance management of staff
• Preparing work schedules for staff, managing availability and time off requests, finding suitable replacements in case of absence or working the shift themselves in the event one is not available
• Reviewing timecards for accuracy, managing time tracking for outstanding errors or issues, and reporting timecards to payroll services on time
• Consistent visibility to shop staff to be available for any issues, questions, or concerns that arise

Purchasing:

• Keeping inventory of items to create the next week’s order guide to ensure there are no gaps in service or out of stock items
• Ensuring a high level of quality items are always received by our guests
• Ensuring that all expenses are within the approved budget
• Working with the Operations Manager to ensure all items adhere to profit margin expectations and proactively identifying ways to decrease operational costs, as well as seeking out new vendors, items, and pathways to boost sales and attract demographics based on trends
• Maintaining relations with all supply vendors through consistent communications, ordering protocols, and payment processes
• Receiving delivered supplies and verifying their accuracy, and at times retrieving them when delivery issues have occurred
• Aiding in seasonal menu creations based on demand and request from clientele, in an attempt to keep in line with industry specific trends
• Maintaining organized weekly records of expenditures for accounting purposes.
• Resolving issues with equipment by contacting retailers for repair and service, part ordering, and invoice payment
• Make weekly cash deposits and manage on hand change par levels
• Maintain accurate inventory control sheets for product intake, waste/discard items, and review controls frequently for irregular activity

Brand ambassador:

• Assisting in implementation of social media content creation by way of organizing staff to be involved and encourage creativity and team morale.
• Being the primary point of contact and first line of defense for all general public communications
• Providing tours of CCPC as needed (ensuring coffeeshop stays staffed)
• Promoting CCPC as a coworking, event and leasing space

Requirements:

• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proven experience in sales, preferably in the hospitality or retail industry.
• Understanding of property management principles and practices.
• Experience in people management.
• Experience in coordinating events or venue rentals is highly desirable.
• Bachelor’s degree in business administration, hospitality management, communications, or related field (preferred).
• Reliable transportation to work.

Physical Requirements

• This is an on-site, in-person role.
• Moving between different areas of the CCPC property.
• Ability to stand and walk for extended periods (e.g., 6–8 hours per shift).
• Ability to lift and carry items such as boxes of inventory, bags of coffee beans, or supplies (usually 20–50 pounds).
• Regular bending to restock shelves, clean under counters, or access supplies.
• Reaching above head to store or retrieve items.
• Use of hands and fingers to operate point-of-sale systems, prepare drinks, and handle equipment.
• Exposure to hot areas (near coffee machines or ovens) and cold areas (refrigeration units).
• Operating in a noisy environment with espresso machines, blenders, and customer interactions.
• Ability to read orders, inventory labels, and monitor staff performance.
• Listening to customer requests and team communications in a potentially loud setting.

Location:

Core Coffee Shop is a locally-based coffee shop and cafe located just inside the lobby of Carolina Core Professional Center in High Point, NC.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person