What are the responsibilities and job description for the TEAM LEAD position at Carnett's Management Company?
JOB DESCRIPTION: Team Lead
Position Purpose
The Team Lead position supports Carwash production needs at MCCW. Their primary responsibility is to cover any operational need or area of the carwash throughout the day as they become backed up or understaffed due to the influx of guest vehicles. They also are responsible to lead by example to help management maintain company values, policies, culture, customer service, quality standards and brand image. They assist management in the training / certifying associates for their job process and procedures and coach to maintain them. This position can receive commission for memberships sold as a service specialist per the company commission program. The Team Lead position is designed to prepare the team leader for ascension into the management role.
Perform any service role of the carwash to relieve congested areas due to influx of guests to maintain /improve productivity
Provide excellent quality and customer service at all times to ensure outstanding guest satisfaction
Follow all MCCW/CMC Operations and Service Processes per each Job Procedure Training
Perform Quality Controls checks and sales when the Manager is called away from the lot and is working in the office, tunnel or back room
Follow Safety Standards per the operations and safety manuals at all times
Follow all Safety and LOTO procedures per Operations/Safety Manual
Train, certify, coach and mentor associates on the Mr. Clean Car Wash process and procedures
Coach associates and provide feedback to maintain and improve operations, production, sales and quality
Perform opening and closing duties per the operations training manual
Greet guests with a smile using their name when possible
Verify guest satisfaction using their name, say “Thank You. How was your wash today?” while guests are in the vacuum lanes
Participate in overall site appearance/equipment (clean lot, windows, bathrooms, lobby, tunnel walls/floors/arches/equipment, reclaim trough –pit, minor painting, lawn/flower/landscape care, car wash equipment
Inform management of any issues that arise (safety, mechanical, damages, cleanliness, guest/customer service, etc.)
Any other CMC job task or duties assigned by Corporate Management/Location management
Job Requirements
Job Requirements include but are not limited to:
18 years of age minimum AND a Valid State Driver License (preferred) and/or a Carnett’s Management Company Driver License/Certification are required to be eligible to drive/move vehicles on carwash property
Follow/comply with Mr. Clean/CMC Handbook, Policies, Procedures, Code of Conduct and Appearance/Uniform Standards IAW Orientation and Training
Abide to and enforce the No Cell Phone in the work areas policy
Follow all Operational Procedures/Chemical Handling per Safety and Operations Manual
Abide by the Honesty Policy
Work scheduled shifts, maintain good attendance/punctuality practices
Complete and pass the Team Lead curriculum and be certified to perform all roles of the car wash/lube center
Complete the curriculum for Express Carwash Associate and Service Specialist
Deliver high level of quality assuring guest satisfaction
Energetic, sense of urgency, bounce in your step
Flexible work schedule (days, nights, weekends, holidays)
Update personal contact information when it changes (cell #, address, etc.)
Work Schedules are posted and copies are available no later than the Sunday before the work week is to start
It is the associates responsibility to obtain a copy of the current week and upcoming week work schedule
Requests for specific days off must be submitted in writing to your supervisor a minimum of one (1) week in advance.
The Carwash business is a weather driven business and all work is done outdoors in all types of weather therefore, no hours can be guaranteed
All associates are expected to work their scheduled hours except in cases of severe weather conditions.
We do our best to communicate prior to your shift if we are changing the operating hours of the day, splitting shifts or not requiring you to work at all. Inclement weather is to be expected throughout the spring, summer, fall and winter months of the car wash business.
Associates are required to follow the company’s procedure and policy when any type of inclement weather (such as rain/snow days) affects the location’s opening time schedule;
Management from your location will be responsible for contacting associates that are scheduled to work that day. The management will either indicate if the location is delaying the opening operation time or if the location will be closed for business that day.
If you do not receive a call from your manager before the start of your shift, you are required to report to work or you must contact your manager directly to determine the business’s opening time. The responsibility is then placed on the associate to contact management.
If an associate does not make contact with management or decides they are not reporting to work based on the weather, the associate will be subject to disciplinary action up to and including termination. Not reporting to work a scheduled shift on an “inclement weather” day will be treated as a “no call, no show” for your shift.
Lunch Breaks: we do our best to allow associates the opportunity to eat lunch and have a break. Our guests dictate our work load so there is no guaranteed time that associates will be allotted for a scheduled lunch/break. Lunch breaks when given are to be a minimum of 30 minutes off the clock.
Associates are not required to be available or wait on the car wash property when not clocked in on the company time clock when there is a delay in the opening time, inclement weather days, associate lunch/breaks or other business operating issues.
Certified in MCCW Express Carwash Associate and Service Specialist Roles
Minimum of 18 years of age
Ability to work flexible work schedule (nights, weekends, holidays)
Salary.com Estimation for TEAM LEAD in Norcross, GA
$54,186 to $67,941
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