What are the responsibilities and job description for the Loader/Prep/Kiosk Assist position at Carnett's Management Company?
JOB DESCRIPTION: Loader/Prep/Kiosk Assist
Position Purpose
The Loader/Prep/Kiosk Assist position is a non-exempt hourly rate position in which the associate is able to cover the activities of the tunnel entrance and provide assistance to guests at the kiosk. They guide guests onto the conveyor using the approved hand signals and provide them with safety and tunnel exit instructions, Prep vehicles for the tunnel as needed per training and add damage tickets as needed. Associate is responsible in preventing damages to tunnel equipment and guest vehicles prior to going through the tunnel by doing safety walk and ensuring potential and pre-existing vehicle damage is taped/identified IAW Loader/Prep Training.
Reports To
Location General Manager, Car Wash Manager/Assistant, Manager on Duty
Major Tasks & Responsibilities
Duties include but are not limited to:
Provide excellent quality and customer service at all times
Follow all MCCW/CMC Operations and Loader/Prep/Kiosk Assist Job Procedure Training
Follow Safety Standards per the operations and safety manuals at all times
Direct/guide guests onto the tunnel conveyor using hand signals IAW Onboarding and Loader Training
Enter and drive vehicles onto and off the conveyor when needed, move vehicles into position as needed if CMC driver certified
Use CMC/MCCW Driving Standards when moving a guest vehicle
Perform all tasks associated with loading/prepping/sending vehicles through the wash tunnel per Loader/Prep/Kiosk Assist Curriculum
Give verbal safety instructions to every guest entering the tunnel and thank them for their business per training
Perform all opening/closing duties as per training
Engage the e-stop button whenever a tunnel issue occurs, you are working inside the tunnel (cleaning, looking for car parts, etc.) or an unusual sound is heard
Maintain Brand Standards and a clean, safe work area at all times at tunnel entrance and kiosk area
Assist at the kiosk when no cars in the que to load at the tunnel
Help maintain overall site appearance (clean lot, windows, bathrooms, lobby, tunnel walls/floors/ arches/ equipment, tunnel “pit”; minor painting, lawn/flower/landscape care)
Inform management of any issues that arise (safety, mechanical, damages, cleanliness, guest/customer service, etc.)
Any other CMC job task or duties assigned by Management
Job Requirements
Job Requirements include but are not limited to:
18 years of age minimum AND a Valid State Driver License (preferred) and/or a Carnett's Management Company Driver License/Certification are required to be eligible to drive/move vehicles on carwash property. Non drivers will have a “red dot” on their name tag and are not authorized to drive/move a vehicle on the property at any time. No exceptions.
Follow/comply with Mr. Clean/CMC Handbook, Policies, Procedures, Code of Conduct and Appearance/Uniform and Brand Standards IAW Orientation and Training
Abide to the No Cell Phone in the work areas policy
Follow all Operational Procedures/Chemical Handling per Safety and Operations Manual
Maintain good attendance/punctuality practices
Abide by the Honesty Policy
Be certified to perform Loader/Prep/Kiosk Assist job duties by completing and passing the training (onboarding, safety, Loader/Prep/Kiosk e-learning, complete hands on for all roles)
Deliver high level of quality assuring guest satisfaction
Energetic, sense of urgency, bounce in your step
Flexible work schedule (days, nights, weekends, holidays)
Update personal contact information when it changes (cell phone, address, etc.)
Strong Work Ethic
Scheduling, Weather, Lunch Breaks
Work week is Wednesday through Tuesday
Work Schedules are posted and copies are available no later than the Sunday before the work week is to start
It is the associate's responsibility to obtain a copy of the current week and upcoming week work schedule
Requests for specific days off must be submitted in writing to your manager a minimum of one (1) week in advance
The Carwash business is a weather driven business and all work is done outdoors in all types of weather therefore no hours can be guaranteed
All associates are expected to work their scheduled hours except in cases of severe weather conditions
We do our best to communicate prior to your shift if we are changing the operating hours of the day, splitting shifts or not requiring you to work at all. Inclement weather is to be expected throughout the spring, summer, fall and winter months of the car wash business.
Associates are required to follow the company’s procedure and policy when any type of inclement weather (such as rain/snow days) affects the location’s opening time schedule;
Management from your location will be responsible for contacting associates that are scheduled to work that day. The management will either indicate if the location is delaying the opening operation time or if the location will be closed for business that day.
If you do not receive a call from your manager before the start of your shift, you are required to report to work or you must contact your manager directly to determine the business’s opening time. The responsibility is then placed on the associate to contact management.
If an associate does not make contact with management or decides they are not reporting to work based on the weather, the associate will be subject to disciplinary action up to and including termination. Not reporting to work a scheduled shift on an “inclement weather” day will be treated as a “no call, no show” for your shift.
Lunch Breaks: we do our best to allow associates the opportunity to eat lunch and have a break. Our guests dictate our work load so there is no guaranteed time that associates will be allotted for a scheduled lunch/break. Lunch breaks, when given are to be a minimum of 30 minutes off the clock.
Associates are not required to be available or wait on the car wash property when not clocked in on the company time clock when there is a delay in the opening time, inclement weather days, associate lunch/breaks or other business operating issues.
Physical Job Requirements
Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
Be on your feet for extended periods of time/the entire work shift
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
Minimum Qualifications
Minimum 18 years of age - Car Wash experience is a plus.
Salary.com Estimation for Loader/Prep/Kiosk Assist in Canton, GA
$47,981 to $61,255
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