What are the responsibilities and job description for the Banquet Server | On-Call position at Carneros Resort and Spa?
Reports to: Banquets Manager
Classification: On-Call, Hourly, Non-Exempt
Position Overview
The Banquet Server at Carneros Resort and Spa plays a key role in delivering seamless and memorable service during weddings, private dinners, meetings, and resort events. This on-call role requires flexibility—especially for evening and weekend events—a strong attention to detail, and a commitment to luxury service in a dynamic, fast-paced environment.
The ideal candidate is poised, team-oriented, and takes pride in providing anticipatory, polished service that enhances the overall guest experience.
Key Responsibilities
- Execute banquet service with precision and professionalism according to event orders and Forbes-level standards.
- Set up and break down event spaces, including tables, chairs, linens, place settings, buffets, and beverage stations.
- Greet guests warmly, offer beverage and menu information, and serve food and drinks in a courteous and timely manner.
- Communicate with Banquet Captains, Bartenders, and Culinary teams to ensure smooth event flow and prompt service.
- Maintain cleanliness and presentation of assigned work areas throughout the event.
- Handle guest requests, dietary needs, or service adjustments with professionalism and care.
- Assist with tray passing, food stations, plated service, and event resets as needed.
- Follow safety, sanitation, and service protocols at all times.
Preferred Qualifications
- 1–2 years of banquet, catering, or fine dining service experience preferred
- Excellent guest service skills and ability to work in both team and independent settings
- Comfortable with formal service styles (e.g., tray service, multi-course meals, wine presentation)
- Ability to adapt quickly to event changes, special requests, or guest needs
- Experience in luxury hospitality or Forbes service environments a plus
Schedule & Physical Requirements
- On-call position with emphasis on evening, weekend, and holiday availability
- Ability to work a flexible schedule based on event volume and business needs
- Must be able to lift and carry up to 40 pounds, including banquet equipment, trays, and supplies
- Must be able to stand and walk for extended periods and move between indoor and outdoor venues on the resort property
TOTAL COMPENSATION
- Base Salary
- Medical, Dental & Vision Insurance
- Health and Dependent Care FSA Options
- Life Insurance, Short-Term Disability and Long-Term Disability
- Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
- 401k with Employer Match
- Paid Time Off (PTO) & Sick Leave