Director, Client Success (Community Colleges)

Search

Solutions

• Enrollment
• Student Success
• Branding
• Institutional Strategy
• Digital Advertising
  
  

Case Studies

• Ohio Wesleyan University
• The University of Mississippi
• Kettering University
• Florida Southern College
• University of Texas at Tyler
• Taylor University
• See All
  
  

The Growth Account Director is responsible for driving revenue through both the expansion of an existing portfolio and the creation of new business opportunities.

This role serves as the primary revenue owner across a defined set of institutions—building trusted relationships with senior leaders, identifying opportunities aligned to institutional priorities, and delivering solutions that drive meaningful outcomes. The Director brings a disciplined, insight-driven approach to sales, balancing pipeline creation, opportunity progression, and long-term account growth.

Duties And Responsibilities

• Revenue Ownership & Account Growth
• Own a portfolio of partner institutions, with accountability for retention, expansion, and long-term growth.
• Develop and execute account strategies that identify opportunity pathways, strengthen executive relationships, and align solutions to institutional goals.
• Pipeline Creation & Opportunity Development
• Proactively build pipeline across both new and existing accounts through thoughtful, research-driven outreach.
• Leverage institutional insights, market signals, and campaign engagement to open doors, initiate conversations, and create momentum.
• Sales Execution & Deal Leadership
• Lead opportunities from initial engagement through close—facilitating discovery, shaping solutions, and advancing deals with clarity and purpose.
• Partner cross-functionally to deliver integrated, high-impact proposals aligned to client needs.
• Strategic Account Planning
• Maintain a clear view of each account’s landscape, identifying risks, opportunities, and moments where engagement can accelerate outcomes.
• Use a combination of outreach, sequencing, and in-person engagement to deepen relationships and expand impact.
• Data-Informed Selling & Forecasting
• Operate with a high degree of visibility and accountability—maintaining accurate pipeline data, proactively managing risk, and delivering reliable forecasts.
• Translate data, intent signals, and marketing engagement into prioritized action and measurable progress.
  

Knowledge/Skills/Abilities

• Strong sales acumen with experience driving both new business and account expansion
• Ability to build credibility and relationships with senior leaders in complex organizations
• Strategic mindset with the ability to connect client challenges to actionable solutions
• Highly organized with strong pipeline management and forecasting discipline
• Self-directed and accountable, with a consistent focus on outcomes
• Effective communicator with a collaborative, partnership-oriented approach
  
  

Credentials And Experience

• Bachelor’s degree required
• 5 years of experience in B2B sales, consulting, or higher education marketing/enrollment
• Demonstrated success in meeting or exceeding revenue targets
• Experience building pipeline and expanding existing client relationships
  
  

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.