What are the responsibilities and job description for the CRM Manager position at Carmeuse?
Job Description
This strategic role oversees Carmeuse’s global Salesforce CRM platform, supporting Sales, Marketing, Customer Service, and the E‑Commerce ecosystem to ensure consistent customer engagement and streamlined commercial processes while respecting regional needs. The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with stakeholders across all regions. The role also includes leadership of the Supply Planning and Optimization system, ensuring its smooth integration within the broader Supply Chain function. By championing the Customer 360 initiative, the CRM Manager leverages industry best practices and partners with high‑performing teams to deliver actionable insights and promote continuous improvement across the organization.
Responsibilities & Duties:
READY TO JOIN A ROCK-SOLID FAMILY?
Carmeuse started out as a small family-run business in Belgium.
Today it’s a leading global producer of lime, high calcium limestone and dolomitic stone. Its products are essential to energy producers, environmental services, construction and manufacturing.
With over 90 production facilities spread across almost every continent, and over 4,500 employees working at Carmeuse every day, the company’s most treasured resources are its people.
Carmeuse is dedicated to maintaining a workplace that fosters equal opportunity and creates a diverse and inclusive work environment. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
About The Team
You will be part of Carmeuse North America, a Rock-Star team of 2500 workers and employees bringing with them their own culture and specific needs. The North American headquarters is located in Pittsburgh, PA and has over three dozen production facilities across the U.S. and Canada.
This strategic role oversees Carmeuse’s global Salesforce CRM platform, supporting Sales, Marketing, Customer Service, and the E‑Commerce ecosystem to ensure consistent customer engagement and streamlined commercial processes while respecting regional needs. The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with stakeholders across all regions. The role also includes leadership of the Supply Planning and Optimization system, ensuring its smooth integration within the broader Supply Chain function. By championing the Customer 360 initiative, the CRM Manager leverages industry best practices and partners with high‑performing teams to deliver actionable insights and promote continuous improvement across the organization.
Responsibilities & Duties:
- Own and communicate the global CRM strategy, roadmap, and governance, supporting Carmeuse’s Customer 360 vision.
- Lead cross-functional collaboration with Sales, Marketing, Customer Service, and regional teams to drive adoption, process optimization, and customer lifecycle management.
- Manage global CRM architecture, integrations (including ERP/SAP and Quintiq), data integrity, security, and vendor relationships.
- Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency.
- Develop, mentor, and empower a high-performing CRM team in a dynamic, multicultural environment.
- Oversee license management, cost optimization, release cycles, and effective change management practices.
- Bachelor’s degree with 7 years of experience
- Proven experience managing global CRM systems, preferably Salesforce, in a large, complex global organization.
- Directly managed international team, providing leadership and guidance to ensure alignment across regions and business units driving organizational change and system adoption.
- Strong leadership and stakeholder management skills; demonstrated ability to build consensus and foster collaboration across geographies and business units.
- Expertise in CRM integrations with supply chain solutions and enterprise platforms (ERP/SAP).
- Excellent analytical, problem-solving, and project management abilities.
- Ability to translate business needs into technology-driven solutions, with a focus on delivering measurable impact.
- Annual Base Salary Range of
- Paid holidays and vacation time
- Group medical/pharmacy insurance options with company funded health care spending accounts
- Dental insurance & Vision insurance
- A 401k account with company matching contribution
- Company-paid life insurance and short-term and long-term disability insurance
- Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
- Employee Assistance Program (EAP)
- Tuition benefits including professional certifications
READY TO JOIN A ROCK-SOLID FAMILY?
Carmeuse started out as a small family-run business in Belgium.
Today it’s a leading global producer of lime, high calcium limestone and dolomitic stone. Its products are essential to energy producers, environmental services, construction and manufacturing.
With over 90 production facilities spread across almost every continent, and over 4,500 employees working at Carmeuse every day, the company’s most treasured resources are its people.
Carmeuse is dedicated to maintaining a workplace that fosters equal opportunity and creates a diverse and inclusive work environment. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
About The Team
You will be part of Carmeuse North America, a Rock-Star team of 2500 workers and employees bringing with them their own culture and specific needs. The North American headquarters is located in Pittsburgh, PA and has over three dozen production facilities across the U.S. and Canada.