Front Desk Agent

This position is required to work 40 hours x week.

Front Desk

General Accountability

• Greets visitors and obtains name and other pertinent information, notifying appropriate individuals of visitor's arrival
• Check in and out patients using the Electronic Medical Record (EMR)
• Utilizes our EMR to schedule new and follow-up with appointments
• Answers and routes calls, as necessary, to appropriate office staff while maintaining a polite, consistent phone manner using proper telephone etiquette
• Accurately takes and delivers messages.
• Maintains log of all calls requiring further action.
• Accepts and signs for packages, and notifies addressee of package arrival.
• Performs a variety of routine clerical tasks.
• Maintains clean and orderly reception area.
• Retrieves, sorts and delivers mail.
• Answers patient questions and provide assistance and directions when necessary
• Registers new patients and update necessary records
• Distributes forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Processes and posts patient payments
• Maintains confidentiality of all patient records
• Manages inventory of necessary office supplies and coordinate reordering
• Ensures that the waiting room environment remains quiet, calm, and welcoming
• Upholds the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner

*The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: High school diploma or equivalent
• Experience: Some previous work-related experience
• 1 years of experience working as an administrative assistant in the medical field or related area

• Friendly and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Ability to work independently or as part of a team
• Familiarity with medical terminology
• Patient Confidentiality
• Accounts Receivable
• Customer Service
• Office Administration
• Schedule Management
• Electronic Medical Records Management
• Patient Flow Management

Skills

• Excellent verbal and written communication in both English and Spanish
• Service orientation
• Computer literate
• Critical thinking
• Active listening
• Assists physicians, nurses, and other medical staff by performing administrative and clinical duties.'

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Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

Salary : $17