Customer Service Representative

ESSENTIAL JOB FUNCTIONS

·         Analyze sales orders to determine and approve which orders should be released to the shipping department.

·         Advise other departments including Supply Chain & Production of part inventory discrepancies, leading to status changes and/or quality checks.

·         Advise Supply Chain of incoming inventory anomalies that impact future forecasts, especially from customers using EDI.

·         Analyze sales orders to determine and approve which orders should be released to the shipping department.

·         Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.

·         Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.

·         Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.

·         Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.

·         Analyze system reports and data to determine the best course of action for the customer.

·         Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.

·        Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.

·        Provide insights to Carlex management on daily dialogue and information obtained through customer contact.

·        Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.

·        Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.

·        Schedule company events, meetings, appointments, and travel arrangements for executives or team members.

·        Answering and directing phone calls, managing email communication, drafting and distributing letters, memos, and reports.

·        Creating and editing documents, presentations, spreadsheets, and reports as needed.

·        Capturing and publishing meeting minutes, preparing agendas, and coordinating logistics for meetings.

·        Inputting data into spreadsheets or databases as required.