IT Generalist

• Provide technical support and system maintenance for faculty, staff, and students across all Sandburg campuses, ensuring reliable access to technology and supporting classroom and lab systems. This role combines technical expertise, customer service, and problem-solving to advance the College’s mission of accessible, technology-enhanced learning.
• COFTEC12010
• Confidential, Level I
• Non-exempt, non- bargaining unit
• Reports to: Chief Information Officer  
• Principal working relationships: faculty, staff, and students

1. Provide first-level technical support for hardware, software, networking, and instructional technology.
2. Respond to helpdesk tickets, diagnose issues, and resolve or escalate as needed.
3. Support classroom technologies including but not limited to projectors, interactive displays, document cameras, and sound systems.
4. Support the setup, testing, and deployment of network devices (switches, access points, VoIP phones).
5. Monitor and report network or system issues to ensure minimal downtime.
6. Install and update college-standard software packages and security patches.
7. Support equipment inventory, imaging, and asset tracking for IT hardware.
8. Provide support for computer labs, including configuration, testing, and routine maintenance.
9. Deliver excellent customer service to end-users and maintain clear communication on support issues.
10. Provide basic user training on new systems, software, and IT policies.
11. Document support activities, resolutions, and best practices in the college’s IT ticketing or knowledge base system.
12. Collaborate with other departments on technology-related initiatives supporting teaching, learning, and operations.
13. Participate in technology testing and pilot programs for innovative solutions across campus.
14. To be available to work overtime and off schedule hours when necessary.
15. Other duties as assigned.

1. Technology rollouts, upgrades, and infrastructure projects.
2. Preparing technology for new faculty, staff, and classroom installations.
3. Equipment imaging, inventory management, and asset tracking.
4. Data backups and routine system health checks under senior staff direction.
5. User account creation, password resets, and access permissions.
6. Configuration and maintenance of Windows and macOS systems.

1. Maintain a working knowledge of the college’s emergency procedures and actively participate in the college risk-management program.
2. Monitor conditions, events and circumstances that present risk to the college community. Intervene and/or report as specified in the college’s risk-management plan.

1. Associate’s degree in Information Technology, Computer Science, or related field required; bachelor’s degree preferred.
2. Minimum two (2) years of experience providing end-user technical support in a networked environment.
3. Knowledge of computer hardware, Windows and macOS operating systems, and basic networking.
4. Demonstrated ability to diagnose and resolve technical issues.
5. Strong communication and customer service skills.
6. Experience in higher education or public-sector IT preferred.
7. Familiarity with Active Directory, Microsoft 365, and basic scripting (PowerShell preferred).
8. Experience supporting classroom AV systems, LMS platforms (e.g., Canvas), and lecture capture tools (e.g., YuJa, Mersive, Extron) preferred.
9. CompTIA A , Network , or equivalent certification preferred. Spanish or French proficiency preferred.
10. Valid driver’s license.
11. Spanish or French proficiency preferred.

1. Basic dexterity skills (computer work, telephoning, and other office equipment).
2. General physical effort required includes sitting, bending, reaching, and some lifting (40 lbs. or less) and the ability to place a work order for anything over that limit

Salary : $42,150 - $49,430