What are the responsibilities and job description for the Service Office Assistant position at Carl's Appliance?
Overview
We are seeking a dedicated and organized Office Assistant to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing exceptional support to staff and clients. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Visit carlsappliance.net for more information about our business.
Core Responsibilities
- Greet customers, listen to appliance concerns, and write detailed work orders.
- Estimate labor and part costs, check warranty coverage, and obtain customer approval before starting work.
- Schedule appointments, coordinate the repair schedule with technicians, and communicate updates throughout the day.
- Handle incoming calls, emails, and correspondence with professionalism and courtesy.
- Maintain accurate records and files, both electronic and paper-based.
- Provide customer support by addressing inquiries and resolving issues promptly.
- Collaborate with team members to ensure efficient office operations.
- Perform general administrative tasks such as data entry, typing, and document preparation.
- Handle invoicing and collections process
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Ability to multi-task in a faced environment
- Adaptable and willing to adjust to new tasks, roles, or priorities as they arise
Skills
- Strong customer service skills with a focus on client satisfaction.
- Experience in front desk operations.
- Excellent time management abilities to prioritize tasks effectively.
- Proficient computer literacy, including familiarity with office software and CRM applications. **ABILITY TO NAVIGATE MULTIPLE TABS AT ONE TIME IS A MUST**
- Polished phone etiquette for effective communication with clients and vendors.
- Ability to work independently as well as part of a team in an office setting.
- Strong organizational skills to maintain an orderly work environment.
If you are passionate about providing outstanding support in an office environment and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $17