What are the responsibilities and job description for the Program Manager - Direct Care Services position at CARING HANDS & MORE LLC?
As the Program Manager you will serve a dual role in the leadership team. The first role is agency-wide case management for the individuals we serve in your assigned locations. The secondary role is that of providing continuous support, direction, mentoring and training to Site Supervisors. Working with Site Supervisors to plan and implement the most appropriate services for the individuals we serve is a key component of this role.
Case Management Role
- Serve as the point of contact for all other service providers.
- They collaborate with the Individuals we serve, the individual’s Case Manager, MCOs, Guardians, natural supports, and other service providers.
- Oversee and implement the individual’s plan of care.
- Develop the agency Individual Service Plan (ISP) that supports the goals and desires of the individuals we serve.
- Conduct annual and quarterly reviews to re-evaluate the supports provided while advocating for adjustments needed to the Person-Centered Service Plan (PCSP).
- Collaborate with the individual and their care team to review and evaluate any rights restrictions in place or in need of implementation.
- Conduct individual file audits to ensure all information needed is included in the individual’s file.
- Work with other Program Managers and the Director to evaluate program success, identify barriers to success and promote solutions to improve the services we provide to the individuals we serve.
Leadership Role
- Oversee the operation of the assigned sites.
- Serve as a coach and mentor to Site Supervisors through training, individual consultation and modeling desired outcomes.
- Provide constructive feedback through regular meetings and staff evaluations.
- Work with Site Supervisors to address any house concerns, scheduling concerns or other barriers to their success or the success of the individuals we serve.
- Work closely with Site Supervisor to plan and coordinate services for the individuals we serve.
- Monitor medication management for assigned sites.
- Oversee the Site Supervisor as they set appointments and arrange transportation for the individuals we serve.
- Ensure that shift documentation is complete and accurate.
Benefits & Perks
- Health, Medical, Dental & Vision Coverage
- Personal Paid Leave Time
- Paid Holidays
- Simple IRA with company match
- Casual Work Environment
- Opportunities for growth & advancement
You need to be at least 21 years of age and possess a minimum of a high school diploma or GED. Previous supervisory experience in social services related position is required. Additional requirements include:
- A passion to support others while respecting individual differences
- Ability to advocate for the best plan of action for the individuals we serve
- Sound judgement and good decision-making skills
- Effective written and oral communication skills
- A willingness to learn new skills and new ways to deliver services