Office Administrator

Position Overview

As the Office Administrator you will support daily administrative and operational functions. This role plays a key part in ensuring accurate documentation, efficient coordination of processes, and consistent communication with internal teams and external partners. The ideal candidate is detail-oriented, proactive, and able to work independently while managing multiple priorities.

Key Responsibilities

• Provide administrative and operational support across departments
• Assist with coordination of referrals, intakes, and service initiation processes
• Maintain accurate records and ensure documentation meets required standards
• Monitor workflows, timelines, and required actions to support efficient operations
• Communicate with case managers, guardians, and other external partners
• Support organization of electronic and physical filing systems
• Assist with audits, reporting, and process improvement efforts

Benefits and Perks

• Comprehensive benefits including Health, Medical, Dental and Vision
• Simple IRA with company matching
• Paid Time Off
• Holiday pay
• Casual work environment
• Opportunities for growth and advancement

About Us

For over 20 years Caring Hands and More has served the Iowa City corridor with the mission of serving individuals and families with a wide variety of of care services.  Our goal is to assist individuals through a holistic philosophy rooted in our unwavering desire to do good in the community.  We take pride in employing only the most dedicated professionals that work together to design a plan of care for individuals of all ages, ethnic and cultural backgrounds.

Required:

You will need to be at least 18 years of age and possess a minimum of a High School Diploma or GED for this position.  Additional requirements include:

• 2–5 years of experience in administrative, coordination, or operations roles
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience working with electronic health record (EHR) systems or similar platforms
• Knowledge of Medicaid HCBS and SCL services
• Ability to maintain confidentiality and handle sensitive information

Preferred:

• Experience in human services or healthcare settings
• Familiarity with HCBS documentation and compliance requirements
• Experience working with external stakeholders such as case managers and guardians
• Experience with systems such as Therap or similar platforms

Professional Expectations

• Maintain confidentiality of all member and organizational information
• Demonstrate professionalism, clear communication, and collaboration in all interactions
• Maintain strong attention to detail while ensuring accuracy and organization
• Be dependable, responsive, and adaptable in a dynamic work environment
• Proactively identify needs, prioritize tasks, and execute responsibilities effectively with limited oversight

Salary : $18 - $21